Senior Lead, Software Engineering - Development

5100 Kyndryl Solutions Private Limited; Karnataka; Hybrid; INR 1,000,000 - 1,800,000; Full time

Job summary

Kyndryl is seeking a Technical Support professional to handle Level 1 and Level 2 support for embedded, real-time, Linux, cloud-edge, and platform software environments. The role involves case triage, diagnostics, reproduction, and escalation within customer-defined systems.

Ideal candidates have strong troubleshooting across embedded and Linux platforms, knowledge of C/C++, Python, Git, Kubernetes, and ITSM practices, and a growth mindset within a hybrid, flexible work culture.

Qualifications

• 5+ years of experience in technical support or related fields.
• Strong troubleshooting across embedded systems, Linux, and real-time platforms.
• Knowledge of cloud-edge environments, networking, and software integration.
• Familiarity with logs, configurations, and reproduction steps for issues.
• Experience with ITSM tools, case management, and knowledge documentation.
• Familiarity with C/C++, Python, shell, Git, Kubernetes, containers, and Linux debugging tools.

Responsibilities

• Provide Level 1/2 support, triage cases, collect diagnostics, and reproduce issues.
• Perform advanced troubleshooting, root-cause analysis, and workaround development.
• Document solutions and contribute to knowledge bases and process improvements.
• Escalate product defects or security concerns through approved channels.
• Operate within defined boundaries, avoiding architectural or configuration changes without authorization.

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As a Technical Support professional at Kyndryl, you will provide structured product-oriented support for a Kyndryl client’s embedded, real-time, Linux, cloud-edge, and platform software environments.

The role provides Level 1 and/or Level 2 support, including case triage, diagnostics, issue reproduction, technical investigation, root-cause support, workaround assistance, case documentation, and escalation support within customer-defined support systems and communication standards.

What you will do: provide Level 1 support by receiving and triaging support cases, collecting diagnostic information, identifying missing data, providing known solutions, communicating next steps, maintaining case status, and attempting issue reproduction. Provide Level 2 support by performing advanced troubleshooting, problem analysis, technical investigation, root-cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers.

Support complex customer environments, including lab, integration, platform, and certification-related contexts, where directed by customer processes.

Document solutions, develop knowledge resources, mentor support engineers, and contribute to process improvement and customer success outcomes.

Escalate defects, product issues, security concerns, or certification/compliance questions through approved customer-defined channels.

Operate within role boundaries: do not make architectural decisions, product commitments, certification determinations, compliance assertions, security posture statements, or unauthorized configuration/code changes.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required skills and experience

5+ experience is required.

Strong troubleshooting and analytical skills across embedded systems, Linux environments, real-time systems, cloud-edge platforms, development tools, networking, and software integration.

Ability to analyze logs, configurations, customer scenarios, reproduction steps, technical symptoms, and environment-specific data.

Experience with case management, ITSM tools, support workflows, escalation procedures, customer communications, and knowledge documentation.

Familiarity with C/C++, Python, shell, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.

Preferred skills and experience

Experience in product support, escalation engineering, technical account support, embedded software support, or platform support.

Exposure to Linux kernel, BSPs, device drivers, simulation tooling, cloud-edge platforms, or real-time operating systems.

Experience supporting regulated customer environments where security, compliance, certification, export control, or data-sovereignty guardrails apply.

Being You

The "Kyndryl" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities.

We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences.

Even if you don’t meet every requirement, we encourage you to apply.

We believe in growth, and we’re excited to see what you can bring.

At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers.

This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.

That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow.

Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health- because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve.

You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities- from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences.

And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that.

Ready to make an impact? Join us and help shape what’s next.

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.