Associate Director, Markets Client Onboarding Manager

Standard Chartered; Mumbai; Hybrid; INR 3,500,000 - 6,500,000; Full time

Benefits offered by this job

Flexible working

Wellbeing support

Learning & development

Inclusive culture

Job summary

Standard Chartered is seeking an Associate Director, Markets Client Onboarding Manager in Mumbai to oversee end-to-end onboarding for Markets clients across Asia, Africa & Middle East, with focus on India. You will handle inquiries from clients, auditors, and regulators, while ensuring smooth product setups from trade to settlement.

You will lead initiatives to improve client experience, drive process improvements, and guide new joiners on bank policies and procedures.

Qualifications

• Strong understanding of Markets financial products and some experience with processes and systems.
• Mindset of continual learning.
• Strong written and verbal communication, with good proficiency in English.
• Ability to engage and build rapport with internal stakeholders.
• Ability to work independently without direct supervision and cope with deadlines.
• Understanding of regulatory regimes globally, including MiFID, EMIR, Dodd-Frank.
• Experience with regulators or external auditors is a plus.

Responsibilities

• Facilitate and complete end-to-end onboarding of Markets products and get clients ready to transact quickly.
• Set up Markets products for clients with data and documentation gathering.
• Ensure regulatory due diligence data is collected for FATCA, EMIR, Dodd-Frank, etc.
• Coordinate account openings and internal approvals with stakeholders.
• Manage client expectations on onboarding timelines and requirements; identify blockages.
• Collaborate with regional teams to complete onboarding work items.

Skills

Markets products

Regulatory knowledge

Communication skills

Stakeholder management

Independence

Job description

Associate Director, Markets Client Onboarding Manager

The candidate will be a member of the regional Markets Client Onboarding team being fully accountable on the service delivery relationship for the Markets clients in Asia, Africa & Middle East, with a focus on India clients. The primary responsibility is to facilitate and complete end-to-end onboarding of Markets products, ensuring a positive client experience overall. The individual needs to be able to deal with inbound operational queries or escalations and also external queries from auditors and regulators, must therefore have an all-round understanding of operations from trading through settlement and reconciliations. An understanding of Markets products and trade lifecycle would also be required.

Key Responsibilities

Business

• Facilitate and complete end-to-end onboarding of Markets products via execution of processes and working closely with stakeholders, getting clients to the point of ready-to-transact as quickly as possible.
• Ensure efficient and timely setup of Markets products for clients by:
• Understanding client’s onboarding request in terms of operational requirements relating to (but not limited to) product, booking location, entity contracted with etc and ensuring that appropriate data and documentation are collected from clients.
• Understanding regulatory due diligence requirements relating to FATCA, EMIR, Dodd Frank and other applicable regulations and ensure appropriate data and documentation are collected from clients.
• Managing the end-to-end process to orchestrate the relevant account setups and internal approvals.
• Work with Markets Sales, CIB Relationship Managers to manage client expectations on onboarding timelines and data & documentary requirements. Identify and elevate blockages.
• Collaborate with regional team members to complete all incoming work items relating to Markets account opening and/or amendment

Change

Targeted Improvements in Client Experience

• Partner with RMs, Client Management, Market Sales, Operations, and other internal teams to solve client issues and identify opportunities to improve overall service for the clients.
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate.

Automation and Streamlining

• Drive continuous improvement in terms the process efficiency and/or risk minimization.
• Drive initiatives to improve global consistency in implementation of Global Markets model in framework, processes, documentation and data quality.

People & Talent

• Provide effective orientation / guidance to new joiners on the bank’s policies / procedures / processes to ensure their successful assimilation into the team and the bank.
• Develop and implement a personal learning plan with team manager, to attain necessary knowledge and competencies.
• Successfully complete milestones as laid out in implemented personal learning plan.

Regulatory & Business Conduct

• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Escalate or enforce compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies, and regulations.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Commit to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, elevate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders

• All Markets Operations functions
• Markets Sales
• Markets COO
• Client Coverage RMs and Client Managers
• Legal & Compliance
• Other CIB or Bank teams as required to support client initiatives

Skills and Experience

Qualifications

Our Ideal Candidate

• Strong understanding of Markets financial products and some experience with processes & systems to support these products
• Mindset of continual learning
• Strong written and verbal communication, with good proficiency in English
• Ability to engage and build rapport with internal stakeholders
• Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
• Strong drive to deliver
• Understanding of the various regulatory regimes globally, including MiFID, EMIR, Dodd Frank
• Experience working with regulators or external auditors is a plus

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.