Associate Director, Market Leadership, Operation Talent Solution - Manufacturing & Logistics

Randstad India Private Limited; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Randstad India Private Limited seeks an Associate Director, Market Leadership, OTS - Manufacturing & Logistics to lead sales planning and operations for a large branch or area. You will oversee client partnerships, talent solutions, and cross-functional teams to drive growth and client satisfaction.

You will manage initiatives to improve operational efficiency, set and review KPIs, and translate market needs into strategic plans while mentoring a broad team.

Qualifications

• Proven leadership experience managing multi-disciplinary teams.
• Experience with budget/P&L responsibility and strategic planning.
• Strong client relationship management and delivery oversight.
• Ability to translate market needs into tactical initiatives.
• Experience driving process improvements and service delivery.

Responsibilities

• Leads multiple teams across the country to deliver services and manages budget and people for growth and client satisfaction.
• Drives initiatives to improve operational processes and mitigates risks.
• Develops client relationships and conducts business reviews to enhance retention.
• Implements commercial strategies to increase value for high-potential accounts.
• Sets targets and monitors operating expenses and revenue for the area.
• Translates market needs into tactical plans aligned with market strategy using insights.
• Provides guidance and mentorship to broad team members to develop skills.
• Leads negotiation of terms, pricing, and service agreements with clients.

Skills

Leadership

Budget & P&L

Client relationships

Strategy

Mentorship

Job description

Associate Director, Market Leadership, OTS - Manufacturing & Logistics

About the Role

Manages sales planning and operations for a large branch or oversees a country (specialization) area or very small market, driving initiatives that align with organization goals. Manages client partnering and talent solutions for the specialization driving initiatives that align with organization goals. (Manufacturing & Logistics Specialism)

Responsibilities

• Leads multiple teams for the specialization across the country in the delivery of services and takes ownership of overall budget and people management to support business growth and client satisfaction
• Leads the implementation of initiatives that drive efficiencies in operational processes both internally and externally; identifying and mitigating risks and impediments
• Develops and directs initiatives aimed at increasing client retention and ongoing client feedback loops specific to Operational Talent Solutions service offering and products, leads client presentations, manages client relationship business reviews
• Implements commercial strategies specific to Operational Talent Solutions to increase the value of high-potential client accounts through enhanced service offerings and tailored partnerships, understanding clients' industries focusing on quick scalability and cost-effectiveness
• Sets targets and monitors performance around the operating expenses and revenue for own area of responsibility
• Translates market needs, requirements and the regulatory environment into tactical plans that align with the defined market strategy, leveraging financial, client and operational insights
• Provides guidance, training, and mentorship to broad team members in Operational Talent Solutions client partnership to develop their commercial, client management and engagement, and service delivery skills. Has accountability for budget/P&L, plan, performance and results of the team
• Leads the negotiation of terms, pricing, and service agreements specific to Operational Talent Solutions with clients.
• Sets and reviews high-level key performance indicators (KPIs) and metrics to evaluate client satisfaction, engagement, and service delivery effectiveness specific to Operational Talent Solutions.

Required Skills

• Broad and comprehensive understanding of concepts and principles within own and related disciplines
• Provides leadership and direction to a team / business area of senior level professionals and/or subordinate managers performing multiple and/or diverse and complex disciplines
• Has accountability for budget/P&L, strategy, performance and results of multiple, often diverse, teams; typically managing programs, processes, service delivery and/or activities that represent a significant portion of an area
• Allocates resources and optimizes resource availability to align with area objectives and annual segment priorities
• Develops team or business area plans, including business, operational and/or organizational priorities aligned to the strategies set for the segment
• Decisions are guided by resource availability and business area objectives
• Impacts and contributes to business results and to the long-term strategy of an important part of a business area or segment