Associate Director - Implementation

KGiSL; Coimbatore District; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

KGiSL in Coimbatore District is seeking an Associate Director Implementation to lead the delivery of Life and General Insurance solution implementations. You will manage project delivery, risks, resources, and financials, ensuring high-quality outcomes and customer satisfaction.

With over 25 years of enterprise software delivery experience and at least 7 years in large insurance implementations, you will drive governance and conduct essential reviews, leading cross-functional teams to meet project commitments.

Qualifications

• 25+ years of experience in enterprise software delivery.
• Minimum 7 years managing large insurance implementation programs.
• Strong experience in project governance, customer management, and delivery leadership.

Responsibilities

• Lead end-to-end implementation of Life and General Insurance solutions.
• Own project delivery, governance, execution, risk management, and stakeholder communication.
• Manage delivery teams.
• Manage project financials, resource planning, and delivery commitments.
• Conduct executive steering committee reviews and customer governance meetings.

Skills

End-to-End Project Delivery Management

Insurance Implementation Expertise

Program & Project Governance

Delivery Leadership & Execution Management

Stakeholder & Customer Relationship Management

Risk, Issue & Escalation Management

Resource Planning & Capacity Management

Project Financial Management

Executive Steering Committee & Governance Management

Communication & Presentation Skills

Job description

Role Summary

The Associate Director Implementation will lead the end‑to‑end delivery of Life and General Insurance solution implementations, ensuring successful execution, governance, and customer outcomes. The role is responsible for managing project delivery, risks, resources, financials, and stakeholder communications while providing leadership to cross‑functional delivery teams. Acting as a key interface with customers and executive stakeholders, the incumbent will drive project governance, conduct steering committee reviews, and ensure delivery commitments are achieved with high levels of quality and customer satisfaction.

Key Responsibilities

• Lead end‑to‑end implementation of Life and General Insurance solutions.
• Own project delivery, governance, execution, risk management, and stakeholder communication.
• Manage delivery teams.
• Manage project financials, resource planning, and delivery commitments.
• Conduct executive steering committee reviews and customer governance meetings.
• Ensure successful project delivery while maintaining customer satisfaction.

Experience

• 25+ years of experience in enterprise software delivery.
• Minimum 7 years managing large insurance implementation programs.
• Strong experience in project governance, customer management, and delivery leadership.

Key Competencies

• End‑to‑End Project Delivery Management
• Insurance Implementation Expertise
• Program & Project Governance
• Delivery Leadership & Execution Management
• Stakeholder & Customer Relationship Management
• Risk, Issue & Escalation Management
• Resource Planning & Capacity Management
• Project Financial Management
• Executive Steering Committee & Governance Management
• Communication & Presentation Skills
• Cross‑Functional Team Leadership
• Customer Satisfaction & Service Excellence
• Strategic Planning & Decision Making
• Schedule & Delivery Commitment Management
• Quality Assurance & Compliance Management
• Change Management & Organizational Influence
• Problem Solving & Analytical Skills
• Vendor & Partner Management
• Agile and Traditional Project Management Methodologies
• Operational Excellence & Continuous Improvement