Associate Director Governance & Operations

Novartis India; Hyderabad; On-site; INR 2,800,000 - 4,500,000; Full time

Job summary

Novartis India is seeking a senior leadership role to define and drive Governance & Operations across our platforms in Hyderabad. You will establish governance frameworks, drive standardization, and enable data-driven decision-making through dashboards and automation.

You will lead cross-functional governance forums, enhance reporting maturity, and champion AI/automation initiatives to improve efficiency and user experience while partnering with Finance, P&O, and CLS leadership to realize value.

Qualifications

• Proven delivery of Governance & Operations roadmap and strategic priorities.
• Experience with AI-enabled digital platforms and operational tools, including hands-on experimentation.
• Track record of improving data quality, governance maturity, and reporting trust.
• Experience achieving operational efficiency gains through automation and AI enablement.
• Effectiveness in workforce planning, budget governance, and operational reporting.
• Ability to deliver platform enhancements and transformation initiatives on time.
• Strong stakeholder satisfaction and governance effectiveness.
• Experience leading team engagement, capability development, and succession readiness.

Responsibilities

• Define and execute Governance & Operations priorities, roadmap, and service model aligned to CLS priorities.
• Establish governance frameworks, operating procedures, service standards, and performance metrics.
• Drive process simplification, standardization, and continuous improvement across operational processes.
• Ensure operational governance supports business priorities, compliance requirements, and organizational objectives.
• Lead governance forums, reviews, and cross-functional decision-making discussions.
• Own the portfolio of Governance & Operations tools, dashboards, and automation solutions.
• Governance enhancement roadmaps, release planning, adoption performance, and user experience standards.

Skills

Governance delivery

AI-enabled platforms

Automation & AI

Stakeholder management

Data governance

Platform adoption

Workforce planning

Change leadership

Job description

ROLE

• Define and execute Governance & Operations priorities, roadmap, and service model aligned to CLS priorities.
• Establish governance frameworks, operating procedures, service standards, and performance metrics.
• Drive process simplification, standardization, and continuous improvement across operational processes.
• Ensure operational governance supports business priorities, compliance requirements, and organizational objectives.
• Lead governance forums, reviews, and cross‑functional decision‑making discussions.
• Own the portfolio of Governance & Operations tools, dashboards, and automation solutions.
• Govern enhancement roadmaps, release planning, adoption performance, and user experience standards.
• Establish a scalable and sustainable operating model for platform ownership and support.
• Own BSI data governance, data quality, integrity, and reporting strategy.
• Ensure trusted, timely, decision‑enabling reporting across workforce, budget, demand, portfolio, and operational performance domains.
• Establish data quality controls, source‑data accountability, and governance processes with stakeholders.
• Drive maturity of reporting capabilities through PowerBI, automation, and advanced analytics.
• Lead digital transformation initiatives across Governance & Operations.
• Drive adoption of Power Platform, automation, AI/GenAI, and workflow simplification opportunities.
• Evaluate and scale Agentic AI and intelligent automation use cases where business value is demonstrated.
• Innovate through continuous modernization of tools, processes, and operating practices; lead by example with hands‑on experimentation.
• Improve operational productivity and user experience through technology‑enabled solutions.
• Lead organization design, resource planning, capability building, succession planning, and talent development.
• Build strong partnerships with Finance, P&O, DDIT, Procurement, CLS, and BSI leadership teams.
• Drive stakeholder alignment, governance compliance, and value realization across BSI Operations.
• Lead prioritization, risk management, and portfolio governance across multiple initiatives.
• Foster a culture of accountability, innovation, customer‑centricity, and operational excellence.
• Design governance and operating models, enterprise data governance and controls, digital platform strategy, and product ownership.
• Manage AI, automation, and digital innovation initiatives.
• Oversee workforce planning and operational governance, budget, spend, and portfolio governance.
• Shape reporting and analytics strategy, senior stakeholder management, and influencing.
• Provide organization leadership, capability development, risk management, and change leadership.

REQUIREMENTS

• Proven delivery of Governance & Operations roadmap and strategic priorities.
• Demonstrated adoption and value realization of AI‑enabled digital platforms and operational tools, including hands‑on experimentation and innovation.
• Track record of improving data quality, governance maturity, and reporting trust.
• Experience achieving operational efficiency gains through automation and AI enablement.
• Effectiveness in workforce planning, budget governance, and operational reporting.
• Ability to deliver platform enhancements and transformation initiatives on time.
• Strong stakeholder satisfaction and governance effectiveness.
• Experience leading team engagement, capability development, and succession readiness.