Associate Director / Director Human Resources

MarketStar; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

Generous Leave Policy

Wellbeing sessions

Work flexibility

Real-time grievance redressal

Job summary

MarketStar in Bengaluru is seeking a Human Resources Director to lead the HR Business Partner function for India sites, partnering with senior leadership to shape policies and drive a high-performance culture. This on-site role oversees employee relations, performance management, talent development, workforce planning, engagement, retention, and change initiatives, while mentoring the HR team.

This role requires 12+ years in HR, a Bachelor’s degree, and a strong background in Sales/ITeS domains;

Qualifications

• 12+ years of experience resolving complex employee relations issues.
• Working knowledge of compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and employment laws.
• Bachelor’s Degree required; Master’s Degree may be preferred.
• Strong preference for experience in ITeS and SaaS Sales domains.
• Solid understanding of Sales fundamentals.

Responsibilities

• Support senior leadership in creating and developing People strategies.
• Drive employee engagement initiatives.
• Contribute to long-term business and people development goals including succession planning and leadership training.
• Lead regular meetings with business units to review performance and people metrics.
• Analyze trends and metrics to develop HR solutions and policies.
• Manage and resolve complex employee relations issues.
• Maintain knowledge of day-to-day employment laws and regulatory requirements.
• Partner with legal on HR matters.
• Provide guidance on performance management and coaching.
• Advise on workforce planning and restructurings.
• Participate in learning and development evaluation.
• Ensure training objectives are met through follow-up.

Skills

Verbal and written communication

Interpersonal skills

Organizational skills

Policy understanding

HR advisory

Time management

Education

Bachelor’s Degree

Master’s Degree preferred

Job description

Company Description MarketStar is a global B2B sales outsourcing leader with over 38 years of experience helping organizations achieve predictable revenue growth. As the pioneer of Sales as a Service®, the company delivers specialist-led, AI-enabled sales execution across pipeline generation, customer acquisition, partner ecosystem acceleration, and account management at enterprise scale. MarketStar is recognized as a Leader in the Everest Group’s 2025 PEAK Matrix® for B2B Sales Services, reflecting its strength in delivering end-to-end sales, partner, and customer success solutions for technology companies worldwide. Operating in more than 90 countries, MarketStar combines expert teams, actionable insights, and proven processes to extend market reach and optimize go-to-market programs across diverse markets, channels, and complex buyer segments.

Role Description The Human Resources Director is a full-time, on-site role based in Bengaluru, responsible for leading the Human Resource Business Partner function for all India sites and partnering with senior leadership to support business objectives. This role oversees the design and implementation of HR policies and processes, ensuring compliance with labor and employment laws while promoting an inclusive and high-performance culture. Day-to-day responsibilities include managing employee relations, guiding performance management cycles, and advising leaders on workforce planning, talent development, and organizational effectiveness. The individual will also drive initiatives in engagement, retention, and change management, while mentoring HR team members and collaborating with other HR counterparts to align local practices with MarketStar’s overall people strategy.

Position Summary:

The position will lead the HR Business Partner function for Marketstar (erstwhile Regalix) across verticals and locations. In this position, She/He will oversee and ensure that all programs and procedures

adopted stay aligned with the business's values.

She/He will collaborate with the business’s leaders, and executives, and spearhead the

development of HR strategies and approaches to attract, develop, and retain talent in the

business.

The position has a mix of strong business acumen, organization development, and human

resources expertise coupled with consulting skills required to aid in the guidance and development of human resources functions within the business.

Supervisory Responsibilities

• This position will have a team of People Success Partners report directly to him/her and will serve as a coach and mentor for other positions in the team.
• Accountability for talent planning ensuring the availability of the right people in the right jobs at the right time with the right capabilities.
• Developing leader and manager capability to consistently assess talent & identify future capability needs through regular reviews of organizational strength and health.
• Work with leaders to create talent movement and development plans.

Diversity and Inclusion:

• Drive business leaders to grow a diverse, balanced, and representative talent population.
• Ensure diverse talent have career opportunities into and onwards within the organization.
• Strengthen sourcing capability to map and secure a diverse pipeline.

Employee Engagement:

Partnering with businesses to shape and evolve the business culture. -

Design/deliver/communicate HR programs and initiatives, manage new hires' onboarding

and orientation.

Performance & Development:

Building manager capability in holding teams and individuals accountable for results and recognizing, differentiating, and appropriately rewarding talent. Act as a consultant to managers in addressing and managing individual & team performance.

Change Management:

Collaborating with leaders to diagnose and identify interventions needed to improve organizational effectiveness. Evaluate business drivers, assess risks and benefits, and develop effective change-management strategies and training materials. Facilitate learning sessions.

Coach managers and leaders to facilitate & lead organizational and cultural change.

Manage workforce re-deployment and reduction (when the need is) by coordinating with legal and mitigating potential risk.

Key Responsibilities include, but are not limited to:

• Supporting the Senior Leadership in the creation and development of the People
• Driving employee engagement. (Knowledge sharing, Team building activities etc.)
• Contributing to long-term goals around business and people development, including succession planning, training and leadership development.
• Conducts weekly/monthly/quarterly meetings with respective business units.
• Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.
• Manages and resolves complex employee relations issues. Conducts effective,
• thorough and objective investigations.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Partners with the legal department as needed/required.
• Provides day-to-day performance management guidance to line management (e.g.,coaching, counseling, career development, disciplinary actions).
• Provides guidance and input on business unit restructure, workforce planning and succession planning.
• Participates in evaluation and monitoring of Learning and development and coaching programs to ensure success.
• Follow up to ensure training objectives are met.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.

Education and Experience:

• Preferably 12+ years of experience resolving complex employee relations issues.
• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and respective employment laws.
• A minimum of a Bachelor’s Degree while a Master’s Degree may be preferred
• A proven and stable working experience stint from the ITeS and SaaS Sales domain industries can be a strong preference
• A solid understanding of Sales fundamental concepts can be a strong advantage

What’s in it for you?

• Constant Learning and an entrepreneurial growth mindset
• Employee centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Wellbeing sessions, real time grievance redressal and work flexibility
• We are a people-first organization with policies and process that help you bring the best version of yourself into work including fast track growth for high-potential folks
• An opportunity to be associated with some of the world’s leading new age technology brands as clients
• To be a part of an organization with more than 60% of homegrown Leaders
• Customized training programs that are catered to personal and professional development

We are an equal opportunities employer. We believe passionately that employing a

diverse workforce is central to our success

We are an equal opportunities employer. We believe passionately that employing a

diverse workforce is central to our success