Associate Director, Digital Product Owner

Lonza; Gurugram District; Hybrid; INR 3,800,000 - 6,800,000; Full time

Job summary

Lonza Capsugel is undergoing a digital transformation and seeks an Associate Director, Digital Product Owner based in Gurugram with hybrid work options. You will own the product strategy for the global customer portal, guide cross-functional teams, and drive value through scalable digital solutions across CRM/ERP/PIM ecosystems.

The role requires strong SDLC, agile delivery, and stakeholder management with a focus on delivering measurable business outcomes in a regulated, enterprise context.

Qualifications

• Bachelor's degree in business, Computer Science, Engineering, Life Sciences, or a related field.
• 8+ years in digital product management, customer portals, eCommerce, or digital customer experience.
• Primary Product Owner for a customer-facing digital product with backlog ownership and value delivery.
• Experience defining strategy, roadmaps, backlog prioritization, agile delivery, testing, and release management.
• Leadership of customer portal and digital experience products with enterprise integrations (CRM/ERP/PIM).
• Experience managing cross-functional delivery teams and external partners.
• Strong SDLC, agile methods, systems integration, and digital delivery best practices.
• Regulated-industry experience is highly desirable; Agile Product Owner certification preferred.

Responsibilities

• Own and communicate the product vision and roadmap.
• Define success metrics, KPIs, and adoption targets for business outcomes.
• Balance customer needs, business priorities, constraints, and regulatory requirements.
• Act as Product Owner; manage backlog, user stories, acceptance criteria, release plans.
• Lead backlog refinement, sprint planning, reviews, and release readiness.
• Gather, document, validate, and prioritize requirements from stakeholders across regions.
• Develop customer journey maps, process flows, and business cases.
• Own UAT strategy, test scenarios, and release risk assessments.
• Coordinate with architecture and engineering for scalable enterprise-platform solutions.
• Drive integrations between CRM, ERP, PIM, CMS/DXP, identity management, analytics, and middleware.

Skills

Digital product management

Product Owner

Agile delivery

SDLC management

Stakeholder management

Customer experience design

Backlog prioritization

Vendor management

Education

Bachelor's degree in business/CS/engineering/life sciences

Tools

Salesforce

SAP

Oracle

Adobe Commerce

Informatica P360

SnapLogic

MuleSoft

Job description

Associate Director, Digital Product Owner

India, Gurugram

Location: The preferred candidate will be based in Gurugram, India office and will be able to work in a hybrid setting.

What will you do:

Lonza Capsugel is undergoing an exciting digital transformation, and our Digital Platforms & Transformation team is seeking an entrepreneurial, systems-minded Associate Director, Digital Product Owner to lead the strategy, delivery, and continuous evolution of Capsugel's global customer portal. This role serves as the business owner of the digital customer experience, translating commercial objectives and customer needs into a prioritized product roadmap and scalable technical solutions. The successful candidate will combine deep digital product management expertise with hands-on experience leading enterprise portal implementations, systems integrations, and agile delivery teams. This position requires a strong foundation in product ownership, business analysis, software development lifecycle (SDLC) management, customer experience design, and cross-functional leadership. The ideal candidate will be equally comfortable engaging executive stakeholders, defining product strategy, managing vendors, and making day‑to‑day delivery decisions with development teams.

Strategic Product Leadership

• Own and communicate the product vision and roadmap
• Define success metrics, KPIs, and adoption targets to ensure measurable business outcomes.
• Balance customer needs, business priorities, technical constraints, and regulatory requirements when making roadmap decisions.

Product Ownership & Agile Delivery

• Actively serve as Product Owner; own and prioritize the product backlog, ensuring alignment to business objectives and customer value.
• Write and maintain detailed user stories, acceptance criteria, release plans, and feature specifications.
• Lead backlog refinement, sprint planning, sprint reviews, and release readiness activities.
• Make informed trade‑off decisions regarding scope, schedule, quality, and business value.

Customer Experience & Requirements Management

• Gather, document, validate, and prioritize customer, commercial, and operational requirements.
• Facilitate workshops, interviews, and discovery sessions with stakeholders across regions and functions.
• Develop customer journey maps, process flows, personas, and business cases to support product decisions.

Testing & Release Management

• Own user acceptance testing (UAT) strategy and business validation activities.
• Define test scenarios and acceptance criteria to ensure successful releases.
• Assess release readiness and communicate deployment risks, dependencies, and mitigation plans.
• Partner with architecture and engineering teams to design scalable solutions across enterprise platforms.
• Drive integrations between customer‑facing digital platforms and backend systems including CRM, ERP, PIM, DAM, Identity Management, and eCommerce technologies.
• Ensure data quality, security, governance, and compliance requirements are addressed throughout the product lifecycle.

What we are looking for:

• Bachelor's degree in business, Computer Science, Engineering, Life Sciences, or a related field.
• 8+ years of experience in digital product management, customer portals, eCommerce, or digital customer experience, preferably within a complex B2B environment.
• Demonstrated experience serving as the primary Product Owner for a customer‑facing digital product, with accountability for backlog prioritization, release decisions, stakeholder alignment, and value realization.
• Demonstrated experience owning product strategy, roadmap development, backlog prioritization, agile delivery, testing, release management, and value realization.
• Experience leading customer portal, digital experience, self‑service, or eCommerce products that support customer workflows such as account management, product search, document access, order management, case management, or digital self‑service.
• Proven success leading customer‑facing digital products in a complex enterprise ecosystem, including integration of CRM, ERP, PIM, CMS/DXP, identity management, analytics, and middleware platforms. Examples include Salesforce, SAP, Oracle, Adobe Commerce, Informatica P360, SnapLogic, MuleSoft, or comparable enterprise technologies.
• Experience managing cross‑functional delivery teams, external implementation partners, software vendors, consulting organizations, and global stakeholder groups.
• Strong understanding of software development lifecycle (SDLC), agile methodologies, systems integration, architecture principles, and digital product delivery best practices.
• Demonstrated experience translating ambiguous business challenges into actionable product requirements, roadmap priorities, and measurable business outcomes.
• Experience translating customer, commercial, and operational requirements into scalable digital solutions and measurable business value.
• Demonstrated ability to lead user acceptance testing (UAT), release readiness reviews, deployment planning, risk assessment, dependency management, and go/no‑go decision processes.
• Excellent written and verbal communication skills with the ability to influence stakeholders from individual contributors through executive leadership.
• Strong analytical problem‑solving, systems thinking, and decision‑making capabilities.
• Pharmaceutical, life sciences, manufacturing, or other regulated‑industry experience is highly desirable.
• Agile Product Owner, Scrum Product Owner, SAFe POPM, or equivalent certification preferred.

About Lonza

At Lonza|Capsugel, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Reference: R80083

You will feel at home at Lonza if you:

• Take ownership, step forward, and enjoy meaningful responsibility
• Love solving problems and thrive in a complex, fast‑moving environment
• Are curious, always looking to learn and improve
• Work collaboratively, contributing to something bigger than yourself
• Are motivated to make a difference through work that impacts customers and their patients

Why Lonza:

We are a place of unique opportunity, where your ideas, expertise and ambition can make a real difference. Here, will have the freedom to grow, the support to succeed and the chance to contribute to work that matters.

We are the makers of the medicines of tomorrow.