Associate Director - Capability hub operations

BIG4; Gurugram District; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

BIG4 is seeking a senior operations leader in India to strengthen execution, governance, and scalability within the CH Operations team. The role acts as an execution and integration layer, owning day-to-day delivery while enabling focus on strategic priorities.

Key responsibilities include end-to-end ownership of core processes, data accuracy, and governance. The candidate should bring 12–15 years of relevant experience with strong communication for senior leadership and a proven track record in

Qualifications

• Experience in operations, governance or enterprise support roles.
• End-to-end ownership across operational processes, performance reporting and business controls.
• Ability to manage scale, complexity and change while maintaining execution discipline.
• Strong written and verbal communication skills for senior-leadership engagement.
• Candidates with 12–15 years of relevant experience in a similar role preferred.

Responsibilities

• Own end-to-end execution across CH Operations processes including KPI insights, timesheets, HRMS operations, headcount, compliance, utilization and reporting.
• Ensure data accuracy across HRMS, resource tagging, and billing inputs with clear ownership and escalation.
• Institutionalize execution discipline through standardization, automation and reduced manual dependency.
• Drive performance management via structured KPIs, dashboards and leadership-ready insights.
• Leverage data, automation and GenAI-enabled approaches to improve efficiency and turnaround time.
• Identify trends, risks and improvement opportunities across operational processes.
• Act as a senior coordination point for complex, high-volume stakeholder interactions and cross-team dependencies.
• Structure ambiguous asks, drive prioritization, ensure timely, outcome-focused closure.
• Serve as an integration layer across operational teams and leadership forums.
• Provide day-to-day guidance and a strong quality and control layer to minimize rework, errors and compliance risk.
• Strengthen governance routines and flag execution risks arising from scale or complexity.

Skills

Operations leadership

Governance

Stakeholder management

Data dashboards

GenAI

Process optimization

Communication

End-to-end ownership

Execution discipline

Tools

MS Excel

PowerPoint

Word

Power BI

Power Automate

Job description

Proposed designation: Associate Director

Geo to be supported : Corporate

The CH Operations team supports business leadership across stakeholder management, financial planning, key initiatives, performance tracking, and compliance to ensure effective day-to-day operations. We are seeking a senior operations lead to strengthen execution, governance, and scalability. As complexity and interaction volumes increase, this role will act as a senior execution and integration layer, owning day-to-day operational delivery and controls, while enabling greater focus on strategic priorities and forward-looking initiatives.

Operational Execution & Governance:

• Own end-to-end execution across core CH Operations processes (e.g., KPI insights, timesheets, HRMS operations, headcount, compliance, utilization and operational reporting)
• Ensure data accuracy across HRMS, resource tagging and related billing inputs through clear ownership, oversight and escalation
• Institutionalize execution discipline through standardization, automation and reduced manual dependency

Performance Management & Insights:

• Drive performance management through structured KPIs, dashboards and leadership-ready insights
• Leverage data, automation and GenAI-enabled approaches to improve efficiency, accuracy and turnaround time
• Identify trends, risks and improvement opportunities across operational processes

Stakeholder & Integration Management:

• Act as a senior coordination point for complex, high-volume stakeholder interactions and cross-team dependencies
• Structure ambiguous asks, drive prioritization and ensure timely, outcome-focused closure
• Serve as an integration layer across operational teams, leadership forums and cross-functional partners
• Provide day-to-day guidance and a strong quality and control layer to minimize rework, errors and compliance risk
• Strengthen governance routines and proactively flag execution risks arising from scale or complexity

Skills and Experience

• Experience in operations, business operations, business management, governance, or enterprise support roles
• Demonstrated end-to-end ownership across operational processes, performance reporting and business controls
• Proven ability to manage scale, complexity and change while maintaining execution discipline
• Strong written and verbal communication skills for senior-leadership engagement
• The candidate must have c.12-15 years of relevant experience in a similar role

Preferred technical & functional skills

• Strong understanding of operations execution, governance and enterprise process design in complex environments
• Ability to translate business requirements into scalable execution models, controls and routines
• Experience across headcount, utilization, performance metrics, dashboards and insight generation
• Working knowledge of automation, workflow optimization and GenAI-enabled efficiency use cases within operations
• Comfort working across financial, people, compliance and operational data
• Advanced proficiency in MS Excel, PowerPoint and Word; exposure to Power BI / Power Automate or similar tools is an advantage
• Strong execution ownership mindset with comfort operating in ambiguity and scale
• Ability to balance strategic context with hands-on operational depth and end-to-end ownership
• High stakeholder maturity with the ability to manage complex, high-volume interactions
• Structured, outcome-driven problem solver with strong judgement
• Ability to guide and influence across teams without formal authority
• High standards of integrity, discretion and accountability