Associate Director - AI Marketing. Transformation Lead

UnitedHealth Group; Gurugram District; On-site; INR 5,000,000 - 8,000,000; Full time

Job summary

UnitedHealth Group is seeking an Associate Director - AI Marketing Transformation Lead to drive performance reporting, executive communications, and strategic initiatives within the CMO Office. You will partner with Marketing, Finance, Product, and Operations to align data, narratives, and actions that influence growth and customer engagement.

The role demands 15+ years in marketing operations or strategy, with a proven ability to manage complex, high-visibility programs and deliver insightful,

Qualifications

• 15+ years of experience in marketing operations, marketing strategy, or related leadership roles.
• Proven track record managing recurring executive reporting in a complex organization.
• Strong analytical judgment with ability to convert data into actionable insights.
• Proven success leading cross-functional initiatives with governance and milestones.
• Excellent executive writing, presentation, and stakeholder-management skills.

Responsibilities

• Own end-to-end marketing performance reporting, coordinating inputs and producing executive-ready decks.
• Manage monthly business reviews, templates, data deadlines, and leadership-facing narratives.
• Lead cross-functional initiatives sponsored by the CMO, from framing to execution and transition.
• Prepare executive communications and briefing materials for leadership forums.
• Coordinate NPS and client experience initiatives, driving cross-functional improvements.

Skills

Leadership

Executive reporting

Data storytelling

Cross-functional collaboration

Project management

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Associate Director - AI Marketing. Transformation Lead (2393010)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Marketing Performance Reporting & Insights
  • Own the end-to-end marketing performance reporting process, coordinating due dates, soliciting inputs from leaders, and refining content into clear, executive-ready reporting decks and summaries
  • Partner with Marketing leadership to validate data quality, reconcile performance measures, and maintain trusted sources of truth
  • Synthesize campaign, pipeline, customer, financial, and operational data into insights, trends, risks, and recommendations for leadership action
  • Evolve measurement practices that connect Marketing’s activity to growth, customer engagement, efficiency, and financial impact
• Monthly Business Reviews & Operating Rhythm
  • Manage the end-to-end monthly business review schedule, including templates, data deadlines, contributor inputs, working sessions, quality review, approvals, and final distribution
  • Shape executive-ready narratives that highlight performance, business impact, key initiatives, emerging risks, decisions required, and forward-looking priorities
  • Maintain an integrated reporting calendar across monthly, quarterly, and annual leadership forums to reduce duplication and improve consistency
  • Drive follow-through on decisions and action items, escalating gaps and dependencies when needed
• CMO Office Strategic Initiatives
  • Lead high-priority, cross-functional initiatives sponsored by the CMO, from initial framing and business case development through execution, measurement, and transition to business ownership
  • Establish charters, workplans, governance, decision rights, milestones, success measures, and executive reporting for each initiative
  • Coordinate stakeholders across Marketing, Finance, Product, Sales, Technology, Operations, and enterprise partners to resolve issues and maintain momentum
  • Anticipate risks, dependencies, and tradeoffs; provide clear recommendations that enable timely executive decisions
• Executive Communications & Leadership Enablement
  • Develop executive communications on behalf of the CMO Office, including leadership updates, talking points, briefing materials, presentations, town hall content, and strategic messages
  • Translate complex performance, customer, and strategic information into concise, audience-specific narratives with clear implications and calls to action
  • Prepare leaders for high-visibility forums through message development, briefing documents, anticipated questions, and alignment across contributors
  • Maintain consistency in how Marketing’s strategy, priorities, performance, and value are communicated internally and across the enterprise
• NPS, Client Experience & Action Planning
  • Coordinate NPS and voice-of-customer initiatives, including measurement strategy, governance, leadership reporting, and cross-functional improvement plans
  • Partner with business and customer-facing teams to strengthen accountability and elevate client-centered decision-making
• Marketing Value, Impact Storytelling & Cross-Functional Leadership
  • Build a consistent, evidence-based narrative that demonstrates Marketing’s contribution to growth, customer engagement, brand strength, innovation, and operational efficiency
  • Curate proof points such as business outcomes, customer stories, campaign results, pipeline influence, financial impact, and productivity gains for executive and enterprise audiences
  • Partner with Marketing leaders and functional experts to improve attribution, strengthen business cases, and identify opportunities to increase impact
  • Serve as a trusted liaison across Marketing, Finance, Analytics, Sales, Product, Technology, and Operations, aligning contributors around shared outcomes and deadlines
• Culture & Employee Engagement
  • Partner with Marketing leaders to shape and execute culture and employee-engagement initiatives that reinforce organizational priorities, strengthen connection, and foster an inclusive, high-performing environment
  • Develop communications, recognition programs, leadership forums, and feedback mechanisms that increase transparency, celebrate contributions, and translate employee insights into measurable actions
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• 15+ years of experience in marketing operations, marketing strategy, business operations, analytics, executive communications, strategic initiatives, consulting, or a CMO/Chief of Staff environment
• Demonstrated experience managing recurring executive reporting or monthly business review processes in a complex organization
• Proven solid analytical judgment and ability to convert data into insights, recommendations, and compelling business narratives
• Proven success leading cross-functional initiatives with clear governance, milestones, and measurable outcomes
• Proven exceptional executive writing, presentation, facilitation, and stakeholder-management skills
• Demonstrated ability to manage ambiguity, competing deadlines, sensitive information, and high-visibility executive deliverables with sound judgment

Preferred Qualification:

• Experience with NPS, voice-of-customer programs, marketing measurement, attribution, dashboards, or performance management

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.