Associate Director

Zepto; Bengaluru; On-site; INR 1,500,000 - 2,700,000; Full time

Job summary

Zepto in Bengaluru seeks a Zonal Compliance & Regulatory Manager to oversee end-to-end regulatory licensing and inspection handling across delivery hubs, dark stores, and warehouses. This hands-on leadership role requires strong government interfacing, proactive risk management, and the ability to scale compliance as Zepto expands across markets.

You will manage Drug Licenses, FSSAI, Shop & Establishment licenses, coordinate with regulators, drive CAPAs, train teams, and implement SOPs to ensure

Qualifications

• Experience in regulatory compliance (pharma + retail/warehouse).
• Strong knowledge of Drugs & Cosmetics Act and FSSAI rules.
• Experience handling regulatory inspections and government stakeholders.
• Excellent drafting, negotiation and problem-solving skills.
• Ability to manage multiple stakeholders in fast-paced operations.

Responsibilities

• Procure, renew, and maintain licenses including Drug Licenses, FSSAI, Trade, Shop & Establishment, and other statutory approvals.
• Conduct audits and drive CAPA closures; prepare inspection-ready documentation.
• Act as liaison with Drug Inspectors, FSSAI, Municipal authorities and regulators.
• Ensure compliance across pharma and non-pharma stores/warehouses in operations.
• Develop SOPs, drive process improvements, and train teams on compliance.

Skills

Regulatory compliance

Stakeholder Mgmt

Pharma licensing

Audit management

Documentation

Regulatory liaison

Process improvement

Training

Education

Bachelor's in Pharmacy (B.Pharm)

Job description

Zepto is a leading Indian consumer technology company and a pioneer in the fast-growing

quick-commerce sector. Founded in 2021, Zepto delivers groceries and everyday essentials to

millions of customers within minutes through a technology-driven logistics and supply chain

network. The company operates at the intersection of product innovation, data science, and

customer experience, building scalable consumer platforms in one of the world’s most

dynamic digital markets.

Zepto is backed by prominent global and institutional investors, including General Catalyst,

Lightspeed Venture Partners, Nexus Venture Partners, StepStone Group, Avra Ventures, and

the California Public Employees’ Retirement System (CalPERS). In its most recent pre-IPO

funding round, Zepto raised approximately USD 450 million at a valuation of nearly USD 7

billion, underscoring strong investor confidence in the company’s long-term growth and

market leadership.

Job Summary

The Zonal Compliance & Regulatory Manager will be responsible for end-to-end compliance management across delivery hubs, dark stores, and warehouses. The role requires strong expertise in regulatory licensing, inspection handling, and stakeholder management across pharma and non-pharma domains. The candidate should be adept at navigating regulatory frameworks, managing government relationships, and ensuring seamless business operations through proactive compliance.

Key Responsibilities

1. Licensing & Regulatory Compliance

• Manage end-to-end procurement, renewal, and maintenance of all licenses including Drug Licenses, FSSAI, Trade License, Shop & Establishment, Health Trade Licenses, Labour registrations, and other statutory approvals.
• Ensure compliance with applicable laws such as Drugs & Cosmetics Act, FSSAI regulations, Shop & Establishment Act, Contract Labour laws, and local municipal requirements.
• Maintain a centralized repository and tracking system for all licenses and approvals.
• Monitor regulatory updates and drive timely implementation across operations.

2. Audit & Compliance Management

• Conduct periodic audits across stores and warehouses to identify compliance gaps.
• Drive closure of non-compliances through structured CAPAs.
• Prepare audit reports and ensure documentation readiness for inspections.

3. Regulatory Liaison & Inspection Handling

• Act as the single point of contact for Drug Inspectors, FSSAI, Municipal and other regulatory authorities.
• Handle inspections, notices, and regulatory queries effectively.
• Draft and submit representations, responses, and compliance documentation.
• Build and maintain strong working relationships with regulatory authorities.

4. Operations & Governance

• Ensure compliance with storage, handling, and operational standards across pharma and non-pharma categories.
• Work closely with Operations, Legal, HR, and Facilities teams to ensure adherence to all regulatory requirements.
• Support business expansion by enabling faster and compliant licensing.

5. Process & Continuous Improvement

• Develop and implement SOPs and compliance frameworks.
• Identify systemic gaps and drive process improvements to enhance efficiency and reduce regulatory risk.
• Conduct training sessions for internal teams on compliance requirements.

Experience & Skills

• Experience in regulatory compliance (pharma + retail/warehouse ecosystem preferred)
• Strong working knowledge of:
• Drugs & Cosmetics Act
• FSSAI Regulations
• Labour and local municipal compliances
• Experience in handling regulatory inspections and government stakeholders
• Strong drafting, negotiation, and problem-solving skills
• Ability to manage multiple stakeholders and fast-paced operations

What We’re Looking For

A hands-on compliance professional who understands both on-ground execution and regulatory navigation, has strong government interfacing experience, and can “get things done” while maintaining high compliance standards.