Associate- Digital Business Group

PeopleStrong; Mumbai; On-site; INR 420,000 - 540,000; Full time

Job summary

HDFC ERGO General Insurance is seeking an Operations Executive to manage end-to-end support for sales partners and aggregators. The role requires strong communication, analytical ability, and problem‑solving skills to coordinate with internal teams and drive timely case closures.

The ideal candidate will handle queries via email and CRM tools, review issues within defined turn‐around times, and maintain detailed documentation for continuous improvements.

Qualifications

• Role requires end-to-end support for sales partners and aggregators, with strong communication and problem-solving skills.
• Experience in coordinating with internal teams to resolve queries and ensure timely closures.
• Ability to analyze information from internal systems and maintain clear documentation.

Responsibilities

• Handle incoming queries from sales partners and aggregators via email, CRM tools, and communication platforms.
• Review, validate, and resolve partner issues within defined TAT.
• Coordinate with cross functional teams (Sales, Tech, Finance) for issue resolution.
• Access and analyse information from internal systems.
• Track and follow up on pending cases to ensure timely closure and compliance.
• Maintain accurate documentation of issues, resolutions.
• Identify recurring issues and recommend process improvements.
• Provide timely updates to partners and maintain high satisfaction levels.

Skills

B.com

Job description

Posted On 02 Sep 2026

End Date 02 Sep 2027

Required Experience 1 - 3 years

Basic Section

New Job Title Associate- Digital Business Group

No. Of Openings 1

Grade E2

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel DBG

Business Function Sales

Cost Center DBG - Aggregator

Cost Center Code 1895

Department Retail Business Group

Function Direct

Business Zone NA

Job Role Ops Executive

Country India

Region West

State Maharashtra

Branch Code 2124

Type of Office Corporate

Skills

Skill

B.com

CERTIFICATION

Working Language

Job Description

Role Overview

The Operations Executive will manage end to end support for sales partners and aggregators by resolving queries, ensuring smooth coordination across internal teams, and driving timely closure of cases. The role requires strong communication, analytical ability, and problem-solving skills.

Key Responsibilities

• Handle incoming queries from sales partners and aggregators via email, CRM tools, and communication platforms.
• Review, validate, and resolve partner issues within defined TAT.
• Coordinate with cross functional teams (Sales, Tech, Finance) for issue resolution.
• Access and analyse information from internal systems.
• Track and follow up on pending cases to ensure timely closure and compliance.
• Maintain accurate documentation of issues, resolutions.
• Identify recurring issues and recommend process improvements.
• Provide timely updates to partners and maintain high satisfaction levels.