Associate Debt Manager-Flows-Consumer Durable

IDFC FIRST Bank; India; On-site; INR 450,000 - 650,000; Full time

Job summary

IDFC FIRST Bank in India seeks an Associate Collection Manager - Rural to plan, organize, and oversee collections activities. The role emphasizes optimizing EMI recovery while adhering to bank guidelines, with native/local knowledge preferred for the territory.

The incumbent will manage collections processes, track delinquencies, coordinate with agencies, and ensure timely MIS updates. Strong communication, negotiation, and analytical skills are essential for driving recoveries and supporting

Qualifications

• Graduate or postgraduate candidates with exposure to collections.
• Experience in EMI recovery and debt collection processes.
• Strong analytical and reporting capabilities.

Responsibilities

• Manage the collections process for assigned debts and track buckets.
• Coordinate with agencies and in-house teams to meet targets.
• Monitor delinquency by bucket and DPD, focusing on non-starters.
• Follow up regularly with defaulting customers and maintain MIS data.
• Suggest process improvements and ensure compliance with guidelines.
• Trace absconded customers and coordinate with legal for recoveries.

Skills

Collection processes

Legal compliance

Agency coordination

MIS reports

Negotiation skills

Team collaboration

Follow up

Absconded trace

MS Excel

Education

Graduate – Any

Postgraduate – Any

Job description

Job Description:

Job Requirements

About the Role

The Associate Collection Manager - Rural is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines. The role contributes to the broader organizational objectives of the bank. Native / Locals preferred due to geographical knowledge

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including updating delinquent account history, maintaining MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis.

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.
• Leverage in-house synergies through collaboration with internal stakeholders.

What We Are Looking For

Education

• Graduate – Any
• Postgraduate – Any
• Preferred age bracket

Experience

• Minimum of 2 to 5 years of experience in collections.

Skills and Attributes

• Strong understanding of collection processes and legal compliance.
• Ability to manage and coordinate with collection agencies.
• Proficiency in maintaining and analyzing MIS reports.
• Effective communication and negotiation skills.
• Capability to trace and recover from absconded customers.
• Team collaboration and stakeholder management.
• Strong follow up mechanism
• Tenacity and punctuality
• Basic MS excel

Requirements: