Associate Debt Manager-Flows-Rural Assets

IDFC FIRST Bank; Karnataka; On-site; INR 600,000 - 900,000; Full time

Job summary

IDFC FIRST Bank in Karnataka seeks Associate Collection Manager – Rural Assets to plan, direct and oversee the collections team across assigned territory, optimizing EMI recovery while complying with bank guidelines. Native/locals preferred due to geographical knowledge; you will manage in-house staff and agencies, monitor delinquency, and drive recovery through legal actions when needed.

Role emphasizes MIS reporting, daily, weekly and monthly reviews, and close coordination with internal

Qualifications

• Graduate with any discipline.
• 2+ years of experience in collections.
• Basic MS Excel skills.

Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Track and control delinquency of the area, bucket-wise and DPD-wise.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including updating delinquent account history, MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis.
• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across Retail Banking to drive operational efficiencies and high-quality customer service.
• Leverage in-house synergies through collaboration with internal stakeholders.

Skills

Collection processes

Legal compliance

Agency coordination

MIS reports

Communication

Negotiation

Team collaboration

Follow-up

Punctuality

Tenacity

Education

Graduate – Any discipline

Tools

MS Excel

Job description

Job Requirements

About the Role

The Associate Collection Manager – Rural Assets is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing inhouse executives/agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines. The role contributes to the broader organizational objectives of the bank. Native/Locals preferred due to geographical knowledge.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including updating delinquent account history, maintaining MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis.

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.
• Leverage in-house synergies through collaboration with internal stakeholders.

What We Are Looking For

Education

• Graduate – Any discipline.
• Preferred age bracket
• 28-32 years

Experience

• Minimum of 2 or more years of experience in collections.

Skills and Attributes

• Strong understanding of collection processes and legal compliance.
• Ability to manage and coordinate with collection agencies.
• Proficiency in maintaining and analyzing MIS reports.
• Effective communication and negotiation skills.
• Capability to trace and recover from absconded customers.
• Team collaboration and stakeholder management.
• Strong follow up mechanism
• Tenacity and punctuality
• Basic MS excel