Debt Manager-Flows-LAP

IDFC FIRST Bank; Rajasthan; On-site; INR 800,000 - 1,200,000; Full time

Job summary

IDFC FIRST Bank is seeking a Debt Manager – Flows – LAP in Rajasthan to lead EMI collection efforts, manage agencies, and ensure adherence to guidelines. You will drive recovery and monitor delinquency while coordinating with internal teams.

The role requires 2+ years in collections, a Graduate degree or MBA/PGDM, strong analytical skills, and proficiency in MIS reporting.

Qualifications

• Experience in collections with EMI recovery.
• Strong understanding of debt collection processes and legal guidelines.
• Ability to manage and coordinate with external agencies.

Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Monitor and control delinquency in the area, bucket-wise and DPD-wise.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to the collection process and legal guidelines.
• Trace absconded default customers and initiate the recovery process.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history, MIS reports, and collection feedback on a daily, weekly, and monthly basis.
• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer service.
• Leverage internal synergies through collaboration with internal stakeholders.

Skills

Debt collection processes

Legal guidelines

Agency coordination

Analytical skills

MIS reporting

Communication

Education

Graduate

MBA/PGDM

Job description

About the Role

The Debt Manager – Flows – LAP is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring strict adherence to the bank’s guidelines. The position contributes significantly to the broader organizational objectives of the bank.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Monitor and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to the collection process and legal guidelines.
• Trace absconded default customers and initiate the recovery process.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history, MIS reports, and collection feedback on a daily, weekly, and monthly basis.

• Secondary Responsibilities
• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer service.
• Leverage internal synergies through collaboration with internal stakeholders.

What We Are Looking For

Education

• Graduate – Any discipline
• Postgraduate – MBA, PGDM

Experience

• Minimum of 2 years of experience in collections.

Skills and Attributes

• Strong understanding of debt collection processes and legal guidelines.
• Ability to manage and coordinate with external agencies.
• Excellent analytical and tracking skills for delinquency management.
• Proficiency in maintaining MIS reports and administrative data.
• Effective communication and interpersonal skills.
• Capability to recommend and implement process improvements.