Associate Customer Success Partner

LM Wind Power / GE; Mumbai; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

First Advantage, a global leader in HR technology and identity solutions, seeks a dedicated Relationship Manager to be the primary point of contact for assigned customers.

You will manage cross-functional collaboration, propose pricing strategies for renewals, lead bi-weekly calls, deliver QBRs, and drive retention and growth while maintaining high service standards.

Qualifications

• Build and maintain strong relationships with assigned customers.
• Proactively identify gaps and opportunities to improve customer programs.
• Communicate value propositions of FADV products and services.

Responsibilities

• Act as primary contact for assigned customers, coordinating with internal teams.
• Lead bi-weekly engagement calls and provide thorough meeting recaps.
• Deliver quarterly business reviews and executive summaries to customers.
• Prepare renewal proposals and secure approvals with pricing strategies.
• Resolve customer issues promptly and maintain high service levels.

Skills

Relationship management

Cross-functional collaboration

Negotiation

Presentation skills

Job description

Relationship Management Act as the primary point of contact for assigned customers, both internally and externally, ensuring all communications and needs are addressed effectively. Proactively identify gaps within customer programs and recognize opportunities for improvement to better serve client needs. Clearly communicate the value proposition of FADV, demonstrating a thorough knowledge of pricing, procedures, and competitive advantages. Develop and propose pricing strategies, terms, and conditions for contract renewals, while ensuring all necessary approvals and signatures are obtained. Lead bi-weekly engagement calls with customers and provide thorough meeting recaps to ensure clear communication and follow-up. Service Delivery Actively resolve problems and pursue opportunities for product or service expansion, optimizing the overall customer experience. Collaborate with cross-functional teams to achieve customer objectives and deliver solutions tailored to client needs. Address customer concerns and questions promptly, escalating issues as necessary to ensure resolution. Take full ownership of resolving customer issues, ensuring satisfaction and closure. Offer alternative solutions to address customer concerns and maintain high service standards. Strive to meet or exceed customer satisfaction KPIs, continuously improving customer experience. Business Reviews and Reporting Deliver comprehensive reports and presentations that showcase FADV products and services to clients. Maintain and document open issues logs and project plans to ensure transparency and accountability. Track, measure, and document achievements, risks, and opportunities for strategic alignment for each assigned account. Prepare and deliver quarterly business reviews (QBR) to provide updates and insights to customers. Administrative Ensure all data and forecast updates are completed accurately and on time. Manage customer contract events, ensuring all required documentation is properly completed. Prepare renewal proposals, perform necessary analysis, and secure required approvals for customer accounts. Maintain all necessary business records for each assigned customer, ensuring thorough documentation and compliance. Revenue Quota Achievement Meet or exceed monthly, quarterly, and annual quotas, including targets related to retention, growth, and up/cross selling. We have great people here and are looking for more. Come join us! Follow us: Facebook Instagram LinkedIn X YouTube Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law. First Advantage is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/. Ready to make an impact and shape the future of trust in the workplace? Explore opportunities and join our team. As an award-winning global leader in identity and workforce solutions, First Advantage delivers fast, reliable screening and ongoing monitoring at every stage of the employee lifecycle. Join us and help shape the future of trust, guided by our values: Authenticity Curiosity Integrity Teamwork Customer-inspired Be a part of the growth, innovation, and impact we’re building at First Advantage! Professional development opportunities, such as our award-winning SOAR program Generous Paid Time Off Program* Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities* Competitive benefits (medical, dental, etc.)* Global Employee Assistance Program (EAP) available to all team members Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year *Must meet hourly work requirement to be eligible Apply today to learn more about why we’re proud to say #WeAreFA!