Solutions Engineer

LM Wind Power / GE; Bengaluru; Hybrid; INR 1,500,000 - 1,900,000; Full time

Benefits offered by this job

Generous Paid Time Off

Volunteer Time Off

Global Employee Assistance Program

Employee Impact Groups

Job summary

First Advantage is seeking a Solutions Engineer in Bengaluru to bridge product, engineering, and sales, translating business needs into scalable technical architectures. You will design, demonstrate, and implement API-driven, cloud-native solutions, enabling customers to derive measurable value from our platform.

You will partner with cross-functional teams to accelerate revenue, support complex deployments, and deliver best-practice configurations and automation.

Qualifications

• Bachelor's degree in Computer Science or engineering or equivalent experience.
• Experience in SaaS, cloud platforms and enterprise software environments.
• Proven track record in technical discovery, architecture design and customer enablement.

Responsibilities

• Lead technical discovery sessions to understand customer needs and architecture.
• Design tailored solutions and deliver compelling demos and presentations.
• Support RFP/RFI responses and address technical objections.
• Architect scalable solutions using APIs, cloud services and integrations.
• Guide customers through onboarding and post-sale enablement.

Skills

APIs & integration

Cloud platforms

Communication skills

Solution design

Technical storytelling

Sales engineering

Education

Bachelor's degree in CS/Engineering

Tools

MuleSoft

Workato

Zapier

Postman

Swagger/OpenAPI

Job description

What You'll Do

The Solutions Engineer is a customer-facing technical expert who bridges the gap between product, engineering, customer service, operations and sales to design, demonstrate, and implement scalable solutions. This role translates business requirements into technical architectures, leveraging APIs, configurations, workflows, and cloud platforms to deliver measurable customer value. You will partner across teams to accelerate revenue, enable successful implementations, and ensure customers fully realize the value of our platform.

Responsibilities

Customer & Pre-Sales Engagement

• Lead technical discovery sessions to understand customer business needs, systems, and architecture.
• Design and present tailored solutions aligned to customer use cases and outcomes.
• Deliver compelling product demos, solution walkthroughs, and executive-level presentations.
• Support RFP/RFI responses and address technical objections throughout the sales cycle.

Solution Architecture & Design

• Architect scalable, secure, and high-performing solutions leveraging APIs, integrations, and cloud-native services
• Design end-to-end workflows across SaaS platforms, enterprise systems (CRM, ERP, HRIS, etc.), and third-party services
• Define integration patterns (REST, event-driven, batch, middleware) and system interoperability approaches
• Create technical documentation, architecture diagrams, and implementation blueprints

API & Integration Development

• Design, implement, and support API-based integrations between internal and external systems (REST, GraphQL, webhooks)
• Ensure secure, reliable data exchange using modern authentication and authorization methods (OAuth2, JWT, API keys)
• Troubleshoot and optimize integrations for performance, scalability, and resiliency
• Support proof-of-concept (PoC) builds and pilot implementations

Implementation & Customer Success Enablement

• Guide customers through onboarding, configuration, and technical implementation
• Partner with Customer Success and Delivery teams to ensure seamless handoff post-sale
• Provide best practices for system configuration, automation, and optimization
• Enable customers to adopt advanced capabilities (automation, analytics, AI-driven features)

Cross-Functional Collaboration

• Act as the liaison between customers and Product/Engineering teams, influencing roadmap based on real-world needs
• Collaborate with Product to refine APIs, integrations, and developer experience
• Support Sales teams with technical enablement and ongoing education
• Contribute to reusable assets (demo environments, integration templates, solution accelerators)

What You Will Need to be Successful:

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
• Typically 3–8+ years in Solutions Engineering, Sales Engineering, or similar role
• Experience in SaaS, cloud platforms, or enterprise software environments
• Proven track record supporting complex technical sales cycles and implementations

What You May Need to be Successful:

Core Technical Competencies API & Integration

• Expertise in APIs (REST, GraphQL, SOAP), webhooks, and microservices architecture
• Experience with integration platforms (e.g., MuleSoft, Workato, Zapier)
• Familiarity with data formats and transformation (JSON, XML, ETL processes)

Cloud & Modern Architecture

• Strong experience with cloud platforms (AWS, Azure, GCP)
• Knowledge of distributed systems, containerization, and serverless architectures
• Understanding of CI/CD pipelines and DevOps practices

Programming & Technical Skills

• Proficiency in one or more languages (Python, JavaScript/Node.js, Java, C#)
• Experience with SDKs, API documentation tools (Postman, Swagger/OpenAPI)
• Ability to debug complex system interactions and integration issues

Data & Automation

• Experience integrating enterprise systems (CRM, ERP, HRIS, marketing platforms)
• Familiarity with event streaming, messaging systems (Kafka, RabbitMQ)
• Exposure to AI/ML or automation tools (increasingly valuable in modern environments)

Business & Soft Skills

• Strong ability to translate technical concepts into business value and outcomes
• Consultative approach to problem-solving and solution design
• Excellent communication and presentation skills across technical and executive audiences
• Ability to manage multiple priorities and work in fast- paced, customer-facing environments
• Strong collaboration across Sales, Product, Engineering, and Customer Success functions
• Accelerates deal velocity by removing technical barriers and building customer confidence
• Delivers scalable, implementable solutions that drive customer adoption and retention
• Acts as a trusted advisor to customers and internal stakeholders
• Influences product direction through customer insights and technical expertise

Equal Employment Opportunities

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

About First Advantage

First Advantage is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/.

Benefits

Professional development opportunities, such as our award-winning SOAR program

• *Generous Paid Time Off Program
• *Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities
• *Competitive benefits (medical, dental, etc.)
• *Global Employee Assistance Program (EAP) available to all team members
• *Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year
• *Must meet hourly work requirement to be eligible