Associate Customer Experience Specialist (Batch Start - 06 Jul 2026)

LM Wind Power / GE; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Professional development

Generous PTO

Volunteer Time Off

Medical & dental benefits

Global EAP

Employee groups & events

Job summary

First Advantage in Bengaluru is seeking a customer support professional to handle multi-channel interactions, verify intents, and resolve inquiries with efficient navigation across business applications.

You will document all interactions promptly, follow up with internal teams, and participate in ongoing training to stay updated on system changes and evolving customer needs. The role emphasizes empathy, professionalism, and adherence to quality standards.

Responsibilities

• Efficient Application Login & Availability – log into multiple business applications promptly and remain available during scheduled work hours, except during scheduled breaks.
• Managing Customer Interactions Across Channels – respond to incoming customer contacts via chat, voice, email, and new communication channels.
• Effective Inquiry Handling & Issue Resolution – determine the purpose of each contact through targeted questions and provide tailored solutions.
• Multi-tasking for Accurate Problem Resolution – resolve customer issues quickly and accurately by navigating business applications, resources and customer platforms, and entering tasks simultaneously in real-time.
• Professional & Empathetic Communication – conduct all interactions with professionalism, calmness, politeness, and empathy, explaining steps clearly.
• De-escalation & Quality Control – manage and de-escalate customer frustrations, meet quality assurance standards and performance development goals under pressure.
• Accurate & Timely Documentation – document all interactions, capture reasons for contact, shared details, actions taken, resolutions, follow-ups, and required tickets or screen captures within two minutes after contact.
• Effective Internal Communication & Follow‑up – follow up with internal teams using email and case notes in the CRM, ensuring clear, professional, grammatically correct communication.
• Continuous Learning & Training – participate in required training and stay informed about system updates, product changes, and evolving customer needs and services.
• Contributing to Knowledge Base & Improvement – help enhance resources for future cases and share insights to promote customer service improvement.
• Work Pace and Performance Management – manage pace and quality to meet performance goals such as call volume, call length, quality assurance scores, customer satisfaction, process compliance, confidentiality and professionalism.

Job description

Responsibilities

• Efficient Application Login & Availability – log into multiple business applications promptly and remain available during scheduled work hours, except during scheduled breaks.
• Managing Customer Interactions Across Channels – respond to incoming customer contacts via chat, voice, email, and new communication channels.
• Effective Inquiry Handling & Issue Resolution – determine the purpose of each contact through targeted questions and provide tailored solutions.
• Multi-tasking for Accurate Problem Resolution – resolve customer issues quickly and accurately by navigating business applications, resources and customer platforms, and entering tasks simultaneously in real-time.
• Professional & Empathetic Communication – conduct all interactions with professionalism, calmness, politeness, and empathy, explaining steps clearly.
• De-escalation & Quality Control – manage and de-escalate customer frustrations, meet quality assurance standards and performance development goals under pressure.
• Accurate & Timely Documentation – document all interactions, capture reasons for contact, shared details, actions taken, resolutions, follow‑ups, and required tickets or screen captures within two minutes after contact.
• Effective Internal Communication & Follow‑up – follow up with internal teams using email and case notes in the CRM, ensuring clear, professional, grammatically correct communication.
• Continuous Learning & Training – participate in required training and stay informed about system updates, product changes, and evolving customer needs and services.
• Contributing to Knowledge Base & Improvement – help enhance resources for future cases and share insights to promote customer service improvement.
• Work Pace and Performance Management – manage pace and quality to meet performance goals such as call volume, call length, quality assurance scores, customer satisfaction, process compliance, confidentiality and professionalism.

Benefits

• Professional development opportunities, such as our award‑winning SOAR program.
• Generous Paid Time Off Program.
• Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities.
• Competitive benefits (medical, dental, etc.).
• Global Employee Assistance Program (EAP) available to all team members.
• Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year.
• Must meet hourly work requirement to be eligible.

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Equal Employment Opportunities

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.