Associate - Customer Success Manager

MoEngage Inc.; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

MoEngage is looking for an Associate Customer Success Manager to act as a trusted advisor and post-sales owner, guiding integrations and driving product adoption at scale for global internet brands.

You will work with CRM and mobile marketing automation, advise on best practices, and partner with marketing and product teams to grow accounts. This role targets the US region with night-shift timings (5 pm – 2 am).

Qualifications

• 1 to 3 years of experience with clients or managed accounts.
• Understanding of the Mobile Ecosystem & App Marketing.
• Strong written and verbal communication skills.
• Empathy and client-facing throughout post-sales.

Responsibilities

• Onboard customers with Integration support and drive adoption of the product.
• Be the point of contact for Accounts and be responsible for the growth of the customer.
• Build relationships with marketing and product team POCs of the customer.
• Provide relevant CRM and mobile marketing automation expertise to the Customers.
• Advise clients on the most effective ways to use the MoEngage Platform.
• Be a Product Evangelist, consulting the top internet companies on their growth.

Skills

Customer Success

Account Management

Technical Aptitude

Communication

Tools

Gainsight

Job description

About MoEngage:

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester WaveTM: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester WaveTM 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

About the Role

As an Associate Customer Success Managerat MoEngage, you will act as a trusted advisor, strategic consultant, and product evangelist for some of the world's top internet companies. Positioned at the intersection of technology and business strategy, you will take full ownership of the post-sales customer journey. From guiding technical integrations to advising marketing and product leaders on CRM and mobile automation best practices, your mission is to drive product adoption and unlock continuous account growth. If you have a solid grasp of the mobile app ecosystem, a technical mindset, and deep user empathy, this role offers you the unique opportunity to work at massive scale, master industry-leading tools like Gainsight, and fast-track your career alongside world-class SaaS leaders.

Please note - The role caters to our customers in the US region and the work timings are5 pm - 2 am.

Responsibilities

• Onboard customers with Integration support and drive adoption of the product
• Be the point of contact for Accounts and be responsible for the growth of the customer
• Build relationships with marketing and product team POCs of the customer
• Provide relevant CRM and mobile marketing automation expertise to the Customers
• Advise clients on the most effective ways to use the MoEnagage Platform
• Be a Product Evangelist, consulting the top internet companies on their growth

Requirements

• 1 to 3 years of experience with clients or managed accounts from a Customer Success/Presales/Key - Accounts/ Technical Account Management.
• Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
• Ability to understand customer requirements and see how MoEngage can add value in various ways.
• Take ownership of the relationship post-sales and grow the customer
• Champion the product and be an evangelist
• Empathy - Needed in any client-facing role, also important for working with other teams.
• Strong written and verbal communication skills

At MoEngage, we respect and value differences. We believe that when people from diversebackgrounds and perspectives collaborate, we create the most value – for our clients, ouremployees, and society. We embrace diversity and uphold a strong set of values. We are committedto inclusivity and take pride in providing equal opportunities for success and growth.Employment at MoEngage is based solely on professional competence, skills, and experience. Westand firmly against all forms of discrimination and support equal rights and opportunities regardlessof gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including
pregnancy), religion and beliefs, or any other status protected by law.It is our policy to comply with all applicable national, state, and local laws related to
non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningfulchallenges.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage
Tech@MoEngage
Scale @MoEngage
We handle more than a billion messages every day. Rest assured, you will be surrounded by really
smart and passionate people as we scale much more to build a world-class technology team