Associate Customer Relationship Management

Ivy Proptech; Mumbai; Hybrid; INR 500,000 - 700,000; Full time

Job summary

Ivy Homes is seeking an Associate in CRM to manage end-to-end transaction handling and assist with loan processing. You will bridge between clients and Ivy Homes, ensuring a smooth experience from initiation to final sale, with strong oral and written communication throughout.

Responsibilities include coordinating with banks and legal teams, maintaining accurate CRM records, and ensuring high customer satisfaction through proactive updates and issue resolution.

Qualifications

• Proficiency in English; knowledge of Hindi, Marathi or any one other language is an advantage.
• Strong verbal and written communication skills.
• Good organisational skills to manage projects and customer data efficiently.
• Ability to learn and adapt to new CRM systems.
• Collaborative mindset to work with multiple stakeholders.
• Detail-oriented with a focus on accurate records.

Responsibilities

• End-to-End Transaction Handling: Take ownership of projects from initiation to completion, ensuring all customer requirements are met.
• Loan Processing Support: Assist customers in processing loans, bridging between customers and banks.
• Communicating with clients: Provide updates and address concerns promptly in writing and verbally.
• Data Management: Maintain up-to-date customer interaction and project progress records in the CRM.
• Collaboration with clients: Work with internal teams to meet customer needs and execute projects efficiently.
• Customer Satisfaction: Address inquiries and resolve issues to ensure high service levels.
• Liaisoning & Stakeholder Management: Build networks with banks, legal teams, and authorities for smooth processing.
• Field Operations & Coordination: Willing to travel for registrations, documentation, and banking processes.

Skills

Communication

Organizational skills

Team player

Detail-oriented

Customer-centric

Quick learner

Job description

Associate Customer Relationship Management

WHO ARE WE?

Welcome to the future of Real Estate Transactions!

Ivy Homes

is a realty tech start-up redefining how people buy and sell homes. The product is a merger of traditional real estate maturity and cutting-edge technology.

With the power of machine learning and engineering, we have a unique advantage that no other company in real estate has.

The problem Ivy Homes is trying to solve is the first of its kind in India; youll be in the front seat of disruption of real estate using AI/ML/software. With the help of AI & ML, Ivy Homes is using data from various channels across industries to predict the prices of an apartment.

As a nextgen entity,

Ivy Homes is building systems for handling millions of GBs of data, which has to be safely stored over the years to find trends in the housing market.

Our core team comprises IIT and IIM alumni with excellent business and technology acumen. We are backed by marquee Venture Capitalists in the ecosystem, including Y-Combinator, Khosla Ventures, Global Founders Capital and Venture Highway. We are expanding our team and looking for enthusiastic people to join us on this journey.

ASSOCIATE - CRM - ROLE SUMMARY

As an Associate in our Customer Relationship Management (CRM) team at Ivy Homes, you will play a pivotal role in managing end-to-end transaction handling and facilitating customer loan processing. You'll be the bridge between our clients and Ivy Homes, ensuring a seamless experience from completing the process for purchasing a property till its sale is completed. Your effective communication, both oral and written, will be vital in assisting clients and ensuring registration is done smoothly.

WHAT WILL YOU DO?

• End-to-End Transaction Handling: Take ownership of projects from initiation to completion, ensuring all customer requirements are met and projects are executed seamlessly.
• Loan Processing Support: Assist customers in processing loans, providing guidance and support by being a bridge between the customers and the Banks.
• Communicating with clients: Communicate with clients, both verbally and in writing, to understand their needs, provide updates, and address any concerns promptly.
• Data Management: Maintain accurate and up-to-date records of customer interactions and project progress in the CRM system.
• Collaboration with clients: Collaborate with internal teams to ensure all customer needs are met and projects are executed efficiently.
• Customer Satisfaction: Ensure a high level of customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service.
• Liaisoning & Stakeholder Management: Build and maintain strong liaisoning networks with banks, legal teams, government authorities, and other stakeholders to ensure smooth transaction processing and timely closures.
• Field Operations & Coordination: Be willing to travel and handle on-ground coordination whenever required for registrations, documentation, banking processes, and overall transaction management to ensure seamless execution.

WHAT DO YOU NEED TO BRING TO THE TABLE?

• Years of Experience: While prior experience in a similar role in the real estate industry is preferred, it's not mandatory. Experience in customer relationship management and loan processing is a plus. Preferred 1-5 years of experience.
• Communication Skills: Proficiency in English is essential, and knowing Hindi, Marathi or any one other language is an advantage. Strong verbal and written communication skills are crucial for effective customer interactions and project management.
• Organisational Skills: Good organisational skills to manage projects and customer data efficiently.
• Quick Learner: The ability to learn and adapt to new CRM systems and processes.
• Team Player: The ability to work collaboratively with multiple stakeholders to ensure customer needs are met.
• Detail-oriented: A keen eye for detail to maintain accurate customer records and project documentation.
• Customer-Centric: A commitment to providing excellent service and ensuring customer satisfaction.

If you're ready to be a part of a dynamic team in the future of real estate transactions and meet the criteria above, we'd love to hear from you. Join us at Ivy Homes and help us revolutionise the real estate industry in India.