Associate Customer Project Manager

Fictiv; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Professional development opportunities

Hybrid work model

Dynamic work environment

Job summary

A global manufacturing and supply chain company is seeking an Associate Customer Project Manager in Bengaluru, India. This role involves managing customer relationships, supporting project coordination, and improving operational efficiency. Candidates should have a Bachelor's degree in Mechanical Engineering and 1-3 years of relevant experience, with strong communication skills. The position offers a hybrid working model after training, ensuring a dynamic environment that values continuous learning and customer satisfaction.

Qualifications

• 1-3 years of relevant experience preferably in the manufacturing industry.
• Fluent in written and spoken English.
• Ability to handle fast-paced operations with tight deadlines.

Responsibilities

• Manage customer relationships to enhance their experience.
• Support Customer Program Management teams with tasks and system updates.
• Facilitate communication between customers and internal stakeholders.

Skills

Customer service orientation

Communication skills

Project management

Attention to detail

Team collaboration

Education

Bachelor’s degree in Mechanical Engineering

Job description

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv exists to help product innovators create.

Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.

Work Hours: 10:30 PM – 6:30 AM IST, Monday through Friday (aligned with US Pacific business hours)

Impact In This Role

Are you ready to shake up the world of customer service? Do you thrive on making connections and finding creative solutions? If you’re passionate about putting customers first in a dynamic, non-traditional environment, we want YOU on our team!

In your role as Associate Customer Project Manager, you will support our US-based customers across multiple industries, and work with manufacturing teams in various global regions. Your agility, service mentality, and technical and communication skills will be essential in helping our customers increase the velocity and quality of their delivered products. You will support program management teams and collaborate with cross-functional stakeholders to address customer needs, resolve issues, and facilitate solutions. This position offers a unique opportunity to learn and grow through hands-on experience and professional development.

Work Hours: 10:30 PM – 6:30 AM IST, Monday through Friday (aligned with US Pacific business hours)

This role requires working from the office for the first three months as part of the training and onboarding period. After this phase, the schedule will transition to a hybrid model (2 days remote, 3 days in office).

You will report to the Lead of Program Management.

What You’ll Be Doing

• Customer Management: At Fictiv, you will be our customers’ best ally. Work closely with them to ensure a seamless and high-quality experience.
• Project Coordination/Support: Support Customer Program Management teams in task execution, workflow management, and system update/maintenance.
• Case management: Concurrently manage a variety of manufacturing orders with multiple customers and the internal operations teams.
• Communication: facilitate technical communication between the customers (mostly mechanical engineers) and internal stakeholders.
• Collaboration: Collaborate and support various cross-functional teams to satisfy internal and external customer requirements.
• Continuous Improvement: Identify improvement areas and collaborate with the cross-functional team to prioritize and define solutions to increase our efficiency.

Desired Traits

• Bachelor’s degree in Mechanical Engineering and one (1) - three (3) years of relevant experience preferably in the manufacturing industry.
• The work is fast-paced - you will be working in an operations environment with tight deadlines and high standards. You will need to be organized with good time management, prioritization skills and great attention to detail.
• We obsess over our customers - you will need to be personable and have outstanding communications skills (both written and verbal) and be able to adapt your communication style effectively. Must be fluent in written and spoken English.
• This role requires a self-starter mentality. We want you to be excited by a hands-on, high-performing, results-oriented role and driven to exceed expectations for our clients. Accountability is everything; you say what you do and do what you say.
• Aligned with our culture centered around continuous learning- bring passion to learn about the manufacturing ecosystem and the New Product Development process.

About Fictiv

Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.

We’re actively seeking teammates who:

• Bring diverse perspectives and experience to our culture and company.
• Excel at being part of a strong, empathetic team.
• Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
• Have an ‘always learning’ mindset that celebrates learning, not just wins.
• Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.