Associate Customer Program Manager (EG)

Fictiv; Bengaluru; Hybrid; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading global manufacturing firm located in Bengaluru is looking for an Associate Customer Program Manager to enhance customer experience and manage manufacturing orders. The ideal candidate will hold a Bachelor’s degree in Mechanical Engineering and have over 6 years of relevant experience, focusing on customer service advocacy and excellent communication skills. The position requires a self-starter mentality and familiarity with project management principles. This role will initially be in-office for training and then shift to a hybrid work model, providing flexibility to the right candidate.

Qualifications

• Over 6 years of relevant experience in the manufacturing industry, preferably in project management.
• Experience working directly with US-based customers is preferred.
• Basic project management knowledge including scope, timing, quality.

Responsibilities

• Manage relationships and resolve issues with customers.
• Handle multiple manufacturing orders and prioritize requests.
• Communicate engineering and manufacturing requirements to ensure timely delivery.
• Collaborate with sales to ensure successful project delivery.
• Identify areas for improvement and define solutions.

Skills

Customer service advocacy

Problem-solving skills

Time management

Attention to detail

Fluent in written and spoken English

Education

Bachelor’s degree in Mechanical Engineering

Job description

Overview

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv exists to help product innovators create.

Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.

Work Hours: 10:30 PM – 6:30 AM IST, Monday through Friday (aligned with US Pacific business hours)

Role

In your role as Associate Customer Program Manager, you will be working directly with our US-based customers, and you’ll be using your agility, problem-solving skills, and customer service advocacy to help our customers increase the velocity and quality of products delivered. You will collaborate with the cross-functional teams to resolve customer pain points, address customer needs, and help manage customer projects end to end. You will support multiple customers across a variety of manufacturing orders to be fulfilled in different regions around the world.

Work Hours: 10:30 PM – 6:30 AM IST, Monday through Friday (aligned with US Pacific business hours). This role requires working from the office for the first three months as part of the training and onboarding period. After this phase, the schedule will transition to a hybrid model (2 days remote, 3 days in office).

What you will be doing

• Customer Management: You will be our customers’ best ally at Fictiv. Work closely with our customers to ensure a seamless and high-quality experience. Nurture relationships and resolve issues to help drive customer loyalty.
• Case management: Concurrently manage a variety of manufacturing orders with multiple customers and the internal operations teams. Prioritize and resolve top user requests to address their product development needs and meet customer expectations for timing and quality.
• Communication: Gather, interpret, and communicate engineering, design, manufacturing, and logistics requirements to ensure the orders will be delivered on time and in full
• Collaboration: Collaborate with sales and the manufacturing operations teams to ensure successful delivery to the customer and advocate on their behalf - through the project lifecycle, including post-delivery exceptions.
• Program Management: Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
• Continuous Improvement: Identify improvement areas and collaborate with the cross-functional team to prioritize and define solutions to increase our efficiency.

Desired Traits

• Bachelor’s degree in Mechanical Engineering
• Over 6 years of relevant experience in the manufacturing industry, preferably in program management or project management.
• The work is fast-paced - you will be working in an operations environment with tight deadlines and high standards. You will need to be organized with good time management, prioritization skills and great attention to detail.
• We obsess over our customers - you will need to be personable and have outstanding communications skills (both written and verbal) and be able to adapt your communication style effectively. Must be fluent in written and spoken English. Proven experience working directly with US-based customers and/or during US business hours is preferred.
• This role requires a self-starter mentality. We want you to be excited by a hands-on, high-performing, results-oriented role and driven to exceed expectations for our clients. Accountability is everything; you say what you do and do what you say.
• The basic project management/operations knowledge- scope, timing and quality. logistics, RMAs, change requests, invoicing.
• Aligned with our culture centered around continuous learning- bring passion to learn about the manufacturing ecosystem and the New Product Development process.

About Fictiv

Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.

We’re actively seeking teammates who:

• Bring diverse perspectives and experience to our culture and company.
• Excel at being part of a strong, empathetic team.
• Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
• Have an ‘always learning’ mindset that celebrates learning, not just wins.
• Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.