Associate - CRM Expert

Orion Corporation; Mumbai; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Global exposure

Flexible work arrangements

Collaborative environment

Job summary

Orion Pharma in Mumbai is seeking a CRM administrator to ensure Veeva CRM data remains up-to-date and to support local sales and marketing teams with timely, expert guidance.

You will configure and troubleshoot CRM, tailor Power BI reports for local needs, and collaborate with global teams to drive data-driven decision making across multiple countries. This role requires 3–5 years’ experience and fluent English, with a hybrid work setup in Mumbai.

Qualifications

• 3–5 years of experience with cloud-based Customer Engagement platforms.
• Understanding of CRM processes across multiple countries.
• Experience in business analysis and translating requirements to technical solutions.
• Experience with data governance and data integrity.

Responsibilities

• Support country sales and marketing teams with day-to-day CRM activities.
• Perform local admin tasks, troubleshooting and configuration changes.
• Create training materials to support end-user adoption.
• Tailor CRM reports for local use and monitor data quality.
• Enable tracking of key commercial metrics across regions.
• Support rollout of customer engagement platform capabilities.

Skills

CRM administration

Data analytics

English communication

Cross-functional collaboration

Education

Bachelor's degree in IT/Business

Tools

Veeva CRM

Power BI

Job description

In this role, you focus on ensuring that CRM data is always up-to-date and key users receive timely support. You work closely with the local Sales managers and global CRM core team to ensure value creation through efficient CRM usage. You play a key role in enabling data-driven development and supporting countries in using CRM .

Key responsibilities

Support the country sales and marketing team key users in day-to-day Veeva CRM activities and act as the local business admin across multiple Countries.

Perform local level admin and configuration tasks, troubleshooting and bug fixing issues across the platforms and associated integrations and change requests.

Act as SME for CRM, digital asset management and marketing automation related technical and business operations topics.

Create training materials to support end-user adoption

Assess, monitor and continuously drive user adoption towards CRM and agreed ways of working, and promote digital customer engagement.

Tailor CRM (and Power BI) reports for local use, identify and resolve data anomalies, maintaining high data integrity

Enable and support tracking of key metrics for commercial and medical excellence

Contribute and implement applicable business rules within the systems, in cross-functional collaboration with Sales, marketing and medical teams

Contribute to the rollout of customer engagement platform capabilities across multiple Countries, and support business objective realization through unified processes and associated data

Identify and implement improvements to streamline operations and enhance efficiency.

Support the business stakeholders in e.g. segmentation & targeting exercises and their implementation and adoption within the applicable platforms

What we expect

Applicable education with minimum of 3-5 years of operational / technical experience on cloud-based Customer Engagement platforms / systems. Knowledge on pharmaceutical industry specific solutions considered advantage.

Good understanding of the Customer Engagement processes and how systems and platforms can support them in a multiple Country level setting

Prior experience on Country or global CRM business admin role would be of added value

Business analysis and analytical capabilities. Ability to understand business requirements and translate them into technical solutions.

Applicable data, analytics and reporting skills to drive decisions and improve processes.

Ownership, initiative and drive. You take accountability of the issues that occur and you are motivated to solve problems and seeing the results of your work in effective use

Team and business first mindset, ability to work, collaborate and communicate effectively with various cross-functional stakeholders to achieve common goals

Fluency in English language

What we offer

• A key role in rolling out Veeva CRM across different markets
• Opportunity to work across global GxCH business and gain understanding on the dynamics of multiple Pharma markets
• Collaborative and international working environment
• Flexible and development-focused workplace

About Us

Orion Pharma is a globally operating Nordic pharmaceutical company – a builder of well-being for over a hundred years.

We’re home to more than 4,000 Orionees around the world, and we’re proud to be known as a responsible employer and a great place to work. At Orion Pharma, people are truly valued and trusted, encouraged to grow, and supported by a culture where every voice is heard. We appreciate each other, strive for excellence, and build the future.

Together we develop, manufacture, and market human and veterinary pharmaceuticals and active pharmaceutical ingredients. Our extensive portfolio includes proprietary and generic medicines as well as consumer health products. The core therapy areas of our pharmaceutical R&D are oncology and pain. Proprietary products developed by Orion Pharma are used to treat cancer, neurological diseases, respiratory diseases, and more.

We offer careers with a clear purpose: empowering people to live their lives to the fullest.

• Locations Smartworks Coworking Location - Times Square Building 9th Floor, C Wing, Andheri Marol, Andheri East, Mumbai, 400059, IN (Hybrid)