Associate Consultant - Azure

SoftwareOne; Gurgaon; On-site; INR 900,000 - 1,300,000; Full time

Job summary

SoftwareOne, in partnership with Crayon, is seeking an Associate Consultant for Azure and Microsoft 365 support. You will manage incidents and service requests, act as a trusted technical advisor, and ensure service excellence across Azure and Microsoft 365 platforms while collaborating with a global cloud team.

You will resolve complex issues, mentor teammates, and contribute to knowledge sharing, ITIL-aligned processes, and continuous improvement.

Qualifications

• Experience supporting and administering Microsoft Azure and Microsoft 365 environments in a customer-facing technical role.
• Strong knowledge of Microsoft Entra ID, Exchange Online, SharePoint Online, and Microsoft 365 administration.
• Hands-on experience supporting Azure services including Monitoring, Log Analytics, Backup, and Networking.
• Understanding of identity and access management, authentication, cloud security, and hybrid cloud environments.

Responsibilities

• Manage and resolve incidents, requests, and escalations related to Microsoft Azure and Microsoft 365 services.
• Serve as the primary point of contact for customers regarding Azure-related technical issues and service requests.
• Troubleshoot complex issues across Azure infrastructure, Microsoft Entra ID, Exchange Online, and SharePoint Online environments.
• Collaborate with consultants, engineers, and support teams to ensure timely issue resolution.
• Support Azure services including Monitoring, Log Analytics, Backup, Networking, and platform administration.
• Drive customer communication during critical incidents and provide timely updates throughout the resolution lifecycle.
• Apply advanced troubleshooting techniques to identify root causes and deliver effective solutions.
• Contribute to knowledge-sharing initiatives, technical documentation, and continuous service improvement activities.
• Coach and mentor junior team members by sharing best practices and technical knowledge.
• Ensure all activities are delivered in accordance with established ITIL processes and customer SLAs.

Skills

Microsoft Azure

Microsoft 365

Entra ID

Exchange Online

SharePoint Online

Monitoring

Log Analytics

Backup

Networking

Identity and access management

Cloud security

Hybrid cloud

Active Directory

Windows Server administration

Analytical thinking

Troubleshooting

Customer service

Communication

Collaboration

Job description

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Are you passionate about helping customers resolve complex technical challenges across Microsoft Azure and Microsoft 365 environments?

Do you enjoy troubleshooting cloud and infrastructure issues while working with cutting-edge technologies?

Are you looking for an opportunity to expand your expertise and collaborate with a global team of cloud professionals?

As an Associate Consultant - Azure & Microsoft 365 Support, you will be responsible for managing incidents and service requests in line with customer expectations and service level agreements. You will act as a trusted technical advisor, supporting customers across Azure and Microsoft 365 platforms while contributing to service excellence and operational success.

Key Responsibilities

• Manage and resolve incidents, requests, and escalations related to Microsoft Azure and Microsoft 365 services.
• Serve as the primary point of contact for customers regarding Azure-related technical issues and service requests.
• Troubleshoot complex issues across Azure infrastructure, Microsoft Entra ID, Exchange Online, and SharePoint Online environments.
• Collaborate with consultants, engineers, and support teams to ensure timely issue resolution.
• Support Azure services including Monitoring, Log Analytics, Backup, Networking, and platform administration.
• Drive customer communication during critical incidents and provide timely updates throughout the resolution lifecycle.
• Apply advanced troubleshooting techniques to identify root causes and deliver effective solutions.
• Contribute to knowledge-sharing initiatives, technical documentation, and continuous service improvement activities.
• Coach and mentor junior team members by sharing best practices and technical knowledge.
• Ensure all activities are delivered in accordance with established ITIL processes and customer SLAs.

What we need to see from you

• Experience supporting and administering Microsoft Azure and Microsoft 365 environments in a customer-facing technical role.
• Strong knowledge of Microsoft Entra ID, Exchange Online, SharePoint Online, and Microsoft 365 administration.
• Hands-on experience supporting Azure services including Monitoring, Log Analytics, Backup, and Networking.
• Understanding of identity and access management, authentication, cloud security, and hybrid cloud environments.
• Knowledge of Active Directory, Windows Server administration, and core infrastructure technologies.
• Strong analytical, troubleshooting, communication, and customer service skills with the ability to work effectively in a collaborative global team.

Job Function

Services