Associate, Client Support

S&P Global, Inc.; Gurgaon; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global Market Intelligence in Gurgaon is seeking a Client Services professional (Grade 7) within Regulatory & Compliance to be the primary contact for clients using the CPM suite, ensuring timely and accurate support across the lifecycle.

You will collaborate with product, implementation, operations and other teams across APAC, EMEA, and US hours, with weekend coverage; this role offers growth in regulatory and compliance-enabled solutions.

Responsibilities

• Serve as point of contact for clients using the CPM suite and resolve issues.
• Coordinate with product, implementation and operations teams to ensure smooth delivery.
• Provide weekend support for CPM products and Tax Solution coverage.
• Grow client partnerships by translating feedback into actionable insights.

Job description

About the Role

Grade Level (for internal use): 07

1) The Role : Client Services (Grade 7), Regulatory & Compliance

As a Client Services professional within Regulatory & Compliance, you will be the point of contact for clients using the Counterparty Manager (CPM) suite, ensuring timely, accurate support and smooth delivery across the client lifecycle. You’ll combine strong client servicing skills with product and process understanding to resolve issues, and strengthen long-term partnerships.

2) The Team

You’ll sit within the Regulatory & Compliance Client Services organization, working closely with a regional and global coverage model supporting clients across EMEA, AAPC and US hrs with strong collaboration across APAC , EMEA and AMER. R

Collaborate with peers and commercial partners to ensure consistent CPM services in EMEA, APAC and US hrs, while aligning with global standards. Coordinate with internal teams (e.g., product, implementation, operations, and other business functions) to share client feedback, resolve client issues.

You will provide weekend support for all counterparty Manager products along with Tax Solution support coverage.

3) The Impact

Your work will directly strengthen client outcomes and help the organization scale service excellence across regions. Reducing risk and improving client experience. Increasing product services coverage by aligning CPM capabilities to real client processes and driving meaningful usage.

Improving implementation quality in all regions through standardization, documentation, and close partnership with internal teams. Translating client sentiment into actionable insights that support product enhancements and service improvements.

4) What’s in it for You

This role is designed for someone who wants to grow as a client-facing professional while building strong domain expertise in regulatory and compliance-enabled solutions.

Deep product expertise across the Counterparty Manager suite and related onboarding/implementation workflows.

Hands-on experience supporting global clients across APAC, EMEA, and AMER, strengthening your stakeholder management and communication skills.

Exposure to cross-functional collaboration (product, commercial, implementation, operations), expanding your business and delivery perspective.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission

Advancing Essential Intelligence.

Our People

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

Location: Gurgaon, Haryāna, India