Associate, Client Support

S&P Global, Inc.; India; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health care

Flexible time off

Learning resources

Retirement planning

Family perks

Discounts & incentives

Job summary

S&P Cappitech Noida, India, invites applications for a client-facing Support and Operations role within our regulatory technology platform. The role demands strong communication, analytical abilities, and a knack for resolving daily reporting challenges in a hybrid work setup.

Ideal candidates hold a Bachelor's or Master's degree with Excel/SQL proficiency and familiarity with financial market operations, including EMIR, MiFID, ASIC, MAS, CFTC, SEC, and SFTR.

Qualifications

• Bachelor’s or Master’s degree in business, technology, or related field.
• FRM or CFA certification would be a plus.
• Intermediate Excel and SQL skills.
• Freshers or demonstrated experience in financial markets or fintech.
• Understanding of the trade lifecycle across major asset classes.
• Ability to comprehend technical concepts.
• Competence in querying and extracting data from databases.

Responsibilities

• Addressing customer inquiries promptly and resolving within timelines.
• Assisting clients in understanding the solution and resolving reporting challenges.
• Collaborating with product, application support and development teams to fix bugs and test fixes.
• Timely escalation of issues and ensuring follow‑up until resolution.
• Supporting validation or User Acceptance Testing (UAT) for resolutions.
• Contributing to client‑specific projects as required.
• Reviewing data formats (Excel, JSON, XML, FPML) to resolve issues or detect system bugs.

Skills

Attention to detail

Analytical thinking

Communication skills

Data handling

Teamwork

Adaptability

Education

Bachelor's/Master's degree

FRM/CFA certification

Excel/SQL proficiency

Finance/fintech exposure

Understanding of trade lifecycle

Data querying ability

Tools

Excel

SQL

Job description

About the Role

Grade Level (for internal use): 07

Department overview

As a leading force in transaction reporting worldwide, the Cappitech team has been delivering Regulatory Technology solutions for over twenty years. Our cloud-based, cross-regulation Software as a Service (SaaS) platform empowers banks, brokers, hedge funds, asset managers, insurance companies, and corporates to meet global regulatory standards seamlessly. With a diverse workforce representing our global clientele, we embody S&P Global values of inclusivity, collaboration, and integrity. Our management is committed to fostering a workplace that nurtures the growth and potential of our colleagues. As our support team expands, you will play a pivotal role in sustaining our momentum. Join a team of innovators dedicated to problem‑solving and delivering unparalleled customer experiences in a dynamic environment. Together, we serve our diverse global clientele with excellence.

Position Summary

We are seeking an individual capable of delivering outstanding customer experience across diverse clientele, while efficiently managing client workflows, to join the S&P Cappitech Support and Operations team. The ideal candidate will possess adept communication skills for interacting with clients, addressing regulatory inquiries, and resolving daily reporting challenges. Experience with EMIR, MiFID, ASIC, MAS, CFTC, SEC, and SFTR regulatory operations will be a plus. This client‑facing role demands a high level of technical proficiency. The successful candidate should demonstrate strong analytical and problem‑solving abilities, utilizing both technical expertise and financial/regulatory knowledge to resolve issues effectively.

Duties and Accountabilities

• Addressing customer inquiries and requests promptly and efficiently, ensuring resolution within specified timelines.
• Assisting clients in comprehending the functionality of the solution and resolving reporting challenges.
• Collaborating with product, application support and development teams to identify and rectify bugs and issues, and testing implemented fixes.
• Timely escalation of issues and ensuring proper follow‑up until resolution.
• Supporting validation or User Acceptance Testing (UAT) for issue resolution.
• Contributing to client‑specific projects as required.
• Conducting Root Cause Analysis to identify the source of data inconsistencies.
• Troubleshooting client inquiries and issues by reviewing data in various formats such as Excel files, JSON, XML, FPML messages, and comparing them against mapping sheets, technical specifications, and business requirements to resolve issues or identify system bugs.

Education and Experience

• Possession of a Bachelor's or Master's degree in business administration, technology, or a related field.
• Completion of any financial certifications such as FRM or CFA would be a plus.
• Proficiency in Excel and SQL understanding at an intermediate level.
• Freshers or demonstrated experience in financial markets or fintech.
• Understanding of the trade lifecycle across major financial asset classes including securities finance, exchange‑traded, and OTC derivatives.
• Ability to comprehend technical concepts.
• Competence in querying and extracting data from databases.

Skills and Capabilities

• Meticulous attention to detail.
• Demonstrates a commitment to quality and possesses a robust analytical skillset.
• Proficient in both verbal and written communication, with strong interpersonal abilities.
• Exceptional problem‑solving prowess.
• Capable of managing substantial amounts of data effectively.
• Exhibits autonomy while also thriving in a team environment.
• Highly motivated, disciplined, and confident, with a collaborative mindset.
• Adaptability to changing priorities is essential.
• Dedicated to delivering high‑quality results consistently.

About Company Statement

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments, and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.

Job Location

Noida, India

Hybrid Working Model Shift Timings (In IST)

6AM-3PM, 9:30AM-6:30PM

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission: Advancing Essential Intelligence.

Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal.

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) S&P Global enables businesses, governments, and individuals with trusted data, expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world‑leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive in a rapidly changing global landscape. From helping our customers assess new investments across the capital and commodities markets to navigating the energy expansion, acceleration of artificial intelligence, and evolution of public and private markets, we enable the world’s leading organizations to unlock opportunities, solve challenges, and plan for tomorrow – today.