Associate, Client Solutions - (Flexible with shift timings)

gersonlehrmangroup; Gurugram District; Ibrido; INR 600.000 - 1.000.000; Tempo pieno

Descrizione del lavoro

GLG, the Gerson Lehrman Group, is hiring Associates in India who will drive client service in a fast-paced, merit-based environment. You will manage projects end-to-end, recruit experts when needed, and collaborate with global colleagues to connect clients with insights that drive decisions.

You will receive onboarding, apprenticeship, and ongoing coaching to develop project management and communication skills, with opportunities to grow across regional and global teams.

Competenze

• Bachelor's degree or higher.
• 0–3 years in client-facing, sales, or account roles.
• Demonstrated critical thinking and problem solving.
• Excellent communication and interpersonal skills, including phone outreach.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willing to receive coaching and feedback and multitask with attention to detail.
• Willing to work early morning, evening, or night shifts in a 24/5 model.

Mansioni

• Engage with clients to build relationships and deliver tailored support.
• Own client projects end-to-end—from scoping to delivering outcomes.
• Collaborate with internal teams to present GLG's products and maximize outcomes.
• Uphold GLG's compliance framework and company values.

Conoscenze

Client service

Communication

Negotiation

Project management

Curiosity

Team collaboration

Formazione

Bachelor's degree

Strumenti

CRM software

Descrizione del lavoro

About the role

GLG is seeking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment.

Associates are the engine driving GLG's Insight Network - the world's largest and most varied source of first-hand expertise. The Associate role involves fast-paced communication, working directly as thought partners with leading professionals - think top financial services firms, consultancies, and corporations - to connect them to the insight they need to get ahead.

Associates should have a natural curiosity, strong critical thinking skills, and a competitive spirit to win for clients. Armed with those qualities, you'll go through our robust onboarding, apprenticeship, and training programs so that you can grow and hone the skills needed to succeed, including having agency over project delivery, client relationship-building, and expert engagement. In just a few months, you will be owning the project lifecycle, speaking frequently with leading clients and experts - all while receiving continued coaching and mentoring from your team to help you develop top-tier project management and communication skills.

Specific responsibilities include (but are not limited to):

• Engaging with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win
• Owning client projects from start to finish - that includes scoping a project, searching for and/or recruiting the right expert(s), and delivering high-quality outcomes to both our clients and our experts
• Collaborating with colleagues, your manager, and internal stakeholders to bring GLG's full product suite to the table so that we can maximize commercial outcomes, grow revenue, and ensure retention of existing accounts
• Upholding GLG's compliance framework and embracing our company values

As an Associate, you will have the opportunity to:

• Excel in a fast-paced, demanding, and highly collaborative environment with colleagues around the world
• Develop and refine strong, transferable business skills, including client service, communication, negotiation, critical thinking, and project management
• Cultivate account management and commercial skills through direct client relationship building and responsive service.
• Collaborate with colleagues on and across both regional and global teams to contribute to revenue and broader commercial success.

An ideal candidate will have the following:

• Bachelor's degree or higher (required)
• 0-3 years of work experience in client-facing, sales, or account management roles
• Demonstrated critical thinking and creative problem-solving skills
• Excellent communication and interpersonal skills, including comfort with phone-based outreach
• Ability to work independently and collaboratively, in an ever-changing and fast-paced environment
• Receptive to close coaching and feedback
• Ability to multitask and prioritize effectively, while ensuring an attention to detail
• Hustle and tenacity that drives you to go above and beyond to delight clients
• Appreciation for data and understanding the numbers
• The candidate must be Flexible to work during early morning, evening, or night shifts as our operations follow a 24/5 model, with each shift spanning 9 hours

About GLG / Gerson Lehrman Group

GLG is the world's leading platform for trusted human expertise. We connect global decision-makers-from hedge fund managers and private equity partners to strategy leaders at Fortune 500s-with the specific, authoritative voices required to answer their most critical questions.

At GLG, you are an extension of our clients' core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry's most trusted research environment, you'll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.

We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.

Gerson Lehrman Group, Inc. ("GLG") is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.