Associate, Client Services

dataaxleindia; Pune District; On-site; INR 300,000 - 540,000; Full time

Job summary

Data Axle India in Pune is seeking a Client Services Associate to handle list fulfilment and targeted audience segmentation driven by client inquiries. You will set up and launch count inquiries, communicate results to clients, fulfill list order rentals, and coordinate with the Client Service team for audit documentation and billing.

Strong communication and multitasking are essential. This role requires a bachelor’s degree and 1–3 years in direct marketing, with proficiency in MS Office and

Qualifications

• Bachelor’s degree.
• 1 to 3 years of direct marketing experience.
• Ability to communicate with individuals at all levels in the company in an articulate, professional manner; provide excellent customer service.
• Ability to effectively handle multiple priorities while maintaining integrity of work.
• Knowledge of MS Office and Internet technologies.
• Demonstrated skills in problem resolution and logical thinking.
• Technical understanding and thorough attention to the detail of fulfilment processing requirements.
• Ability to learn and adapt to changing technologies.
• Ability to work independently or as part of a team.

Responsibilities

• Manage, confirm and prioritize incoming order inquiries. Ensure requests are properly understood and executed.
• Set up and launch count inquiries with complex segmentation.
• Communicate status and query results to the internal Data Axle clients.
• Fulfill list order rentals.
• Communicate and coordinate with Client Service team for audit documentation and billing.
• Work well under pressure, prioritize, meet organizational deadlines, and multi-task while maintaining quality of work product.
• Generate weekly and monthly reports created from transactional data sources.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Education

Bachelor's degree

Tools

MS Office

Internet technologies

Job description

About Data Axle:

Data Axle Inc. has been an industry leader in data, marketing solutions, sales and research for over 50 years in the USA. Data Axle has set up a strategic global centre of excellence in Pune. This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business & consumer databases. Data Axle is headquartered in Dallas, TX, USA.

Roles & Responsibilities:

We are looking for a Client Services Associate who will be responsible for list fulfilment driven by client inquiries to determine maximum and targeted audience segmentation.

• Manage, confirm and prioritize incoming order inquiries. Ensure requests are properly understood and executed.
• Set up and launch count inquiries with complex segmentation.
• Communicate status and query results to the internal Data Axle clients.
• Fulfill list order rentals.
• Communicate and coordinate with Client Service team for audit documentation and billing.
• Work well under pressure, prioritize, meet organizational deadlines, and multi-task while maintaining quality of work product.
• Generate weekly and monthly reports created from transactional data sources

• Bachelor’s degree.
• 1 to 3 years of direct marketing experience.
• Ability to communicate with individuals at all levels in the company in an articulate, professional manner; provide excellent customer service.
• Ability to effectively handle multiple priorities while maintaining integrity of work.
• Knowledge of MS Office and Internet technologies.
• Demonstrated skills in problem resolution and logical thinking.
• Technical understanding and thorough attention to the detail of fulfilment processing requirements.
• Ability to learn and adapt to changing technologies.
• Ability to work independently or as part of a team.

This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level.