Associate Business Process Analyst

CSC; Mumbai; Híbrido; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

CSC is seeking an Associate Business Process Analyst in Mumbai to bridge business needs and IT delivery. You will translate requirements into specifications, collaborate with development teams, and drive process improvements while ensuring product usability and scalability.

The role involves testing, documentation, and ongoing impact analysis in a fast-paced environment. You will partner with cross-functional teams, manage stakeholders, and help prioritize features to maximize ROI.

Formación

• Bachelor’s degree in business, CS, engineering or related field.
• 2–4 years in business analysis or product support roles.
• Data-driven mindset with strong analytical skills.
• Excellent communication and stakeholder management.

Responsabilidades

• Elicit, document, and validate business requirements for product enhancements.
• Translate requirements into functional specifications for development.
• Collaborate with IT to design, develop, and test new features.
• Analyze existing product performance and identify opportunities for improvement.
• Prioritize backlog items based on business impact, feasibility, and ROI.
• Facilitate communication between business users and technical teams.
• Conduct user acceptance testing and ensure solutions meet quality standards.
• Provide recommendations for process automation and efficiency gains.
• Monitor product metrics post-release and suggest iterative refinements.
• Maintain up-to-date documentation and knowledge base for stakeholders.

Conocimientos

Analytical thinking

Problem solving

Communication

Stakeholder management

Agile / Scrum familiarity

Educación

Bachelor’s degree in related field

Herramientas

JIRA

Descripción del empleo

Job Description:

The Associate Business Process Analyst will work closely with cross‑functional teams to shape and evolve a core product offering. Acting as the primary liaison between business stakeholders and the IT development team, you will translate business needs into technical specifications, prioritize enhancements, and ensure the product remains usable, scalable, and aligned with organizational goals.

Responsibilities

• Elicit, document, and validate business requirements for product enhancements.


• Translate requirements into functional specifications for the development team.


• Collaborate with IT to design, develop, and test new product features.


• Analyze existing product performance and identify opportunities for improvement.


• Prioritize backlog items based on business impact, feasibility, and ROI.


• Facilitate communication between business users and technical teams.


• Conduct user acceptance testing and ensure solutions meet quality standards.


• Provide recommendations for process automation and efficiency gains.


• Monitor product metrics post‑release and suggest iterative refinements.


• Maintain up‑to‑date documentation and knowledge base for stakeholders.

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Engineering, or related field.


• 2–4 years of experience in business analysis or product support roles.


• Strong analytical and problem‑solving skills with a data‑driven mindset.


• Excellent communication and stakeholder‑management abilities.


• Familiarity with Agile/Scrum methodologies and requirement‑tracking tools.


• Basic understanding of software development lifecycle and technical concepts.


• Proficiency in MS Office, Visio, and diagramming tools; experience with JIRA or similar is a plus.


• Ability to prioritize multiple tasks and meet tight deadlines.


• Detail‑oriented with a focus on delivering high‑quality, user‑centric solutions.

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth‑oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success‑sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.


• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.


• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.


• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.


• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.


• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.