Associate - Business Operations

Keka Technologies Private Limited; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

BOM - First Answer India Services Private Limited is seeking an Associate Manager, Business Operations to strengthen and scale its operational engine across risk, compliance, customer operations, and process governance.

You will work with Product, Engineering, Customer Success, Finance, and Leadership to ensure predictable execution, high-quality service delivery, and measurable improvements across the organization.

Qualifications

• 1-3 years of experience in Operations, Program Management, Consulting, or similar cross-functional roles.
• Strong analytical, process design, and problem-solving skills.
• Experience working in fast-paced tech, fintech, SaaS, or regulated environments (preferred).
• Excellent communication and stakeholder management.

Responsibilities

• Own and optimize end-to-end operational workflows across multiple departments.
• Design, document, and maintain SOPs, playbooks, and approval frameworks.
• Identify inefficiencies and lead initiatives to reduce operational errors, delays, and manual work.
• Manage high-impact company-wide operational projects and coordinate with stakeholders across Product, Engineering, CS, Finance, Risk, & Compliance.
• Track and report progress, risks, and dependencies using ClickUp or similar tools.
• Maintain dashboards, MIS for leadership; ensure governance and compliance.

Skills

Analytical

Process design

Problem solving

Stakeholder mgmt

Tools

ClickUp

CRM

ITSM tools

Job description

BOM - First Answer India Services Private Limited

Full-Time

About the Role: We are looking for an Associate Manager Business Operations to strengthen and scale our operational engine across functions including risk, compliance, customer operations, process governance, and cross-functional program execution.

This role is ideal for someone who enjoys solving operational bottlenecks, designing systems, and driving measurable improvements across the organization.

You will work closely with Product, Engineering, Customer Success, Compliance, Finance, and Leadership to ensure operational excellence, predictable execution, and high-quality service delivery.

Responsibilities

1. Operational Excellence & Process Ownership

• Own and optimize end-to-end operational workflows across multiple departments.
• Design, document, and maintain SOPs, playbooks, and approval frameworks.
• Identify inefficiencies and lead initiatives to reduce operational errors, delays, and manual work.

2. Cross-Functional Program Management

• Manage high-impact company-wide operational projects (launches, compliance initiatives, customer migrations, audits, OKR tracking).
• Coordinate with stakeholders across Product, Engineering, CS, Finance, Risk, & Compliance to ensure aligned delivery.
• Track and report progress, risks, and dependencies using ClickUp or similar tools.

3. Governance & Reporting

• Maintain operational dashboards, performance metrics, and MIS for leadership review.
• Lead RCA processes for operational errors, SLA breaches, or customer-impacting issues.
• Ensure governance boards (Risk Register, Voice of Customer, Incident Logs) are updated and actioned.

4. Custody Operations

• Collaborate with the custody signing team, compliance, technology, and product departments to ensure smooth and efficient operations.
• Guarantee that transaction signing for compliant transactions is completed within four hours, optimizing process efficiency and compliance.
• Perform timely reconciliation and proof of reserves to ensure accurate accounting of client assets and liabilities.
• Regularly update Standard Operating Procedures (SOPs), runbooks, and training materials to reflect changes in processes, regulations, and best practices.
• Conduct testing and validation of backup and recovery keys to ensure operational resilience and continuity.
• Collaborate with compliance teams to streamline Know Your Business (KYB) processes for smooth onboarding of new customers, ensuring compliance with regulatory requirements.
• Work with the internal auditor (IA) for data adherence to policies and review mechanisms, ensuring compliance with internal controls and regulatory standards.
• Ensure comprehensive documentation and key management approval of all activities related to key management, including key generation, storage, usage, sanitisation and any other changes.
• Prepare periodic Management Information System (MIS) reports for management review, providing insights into operational performance, compliance status, and key metrics

6. Tools, Automation & Systems

• Lead adoption of task management and work orchestration tools (ClickUp, CRM, ITSM tools, etc.).
• Identify automation opportunities across finance, operations, and customer workflows.
• Partner with tech teams to implement scalable internal platforms.

Desired Candidate Profile

• 1 - 3 years of experience in Operations, Program Management, Consulting, or similar cross-functional roles
• Strong analytical, process design, and problem-solving skills
• Experience working in fast-paced tech, fintech, SaaS, or regulated environments (preferred)
• Excellent communication and stakeholder management
• Hands‑on experience with…
• Ability to manage ambiguity and bring structure to complex problems

About Liminal

Liminal Custody is a digital asset management infrastructure platform, offering secure wallet infrastructure and custody‑technology solutions for institutions across the digital asset spectrum. This allows organizations to enforce complex transaction policies, and automate their treasury operations, all while maintaining direct control over their assets.Founded in 2021, Liminal is certified with SOC 2 Type II, ISO 27001 & 27701 standards. Headquartered in Singapore, with

offices across India, UAE, and Taiwan, Liminal serves clients across the APAC and MENA regions, helping them scale and manage digital asset operations securely and in compliance with regulatory standards.