Associate/Assistant Director - AI Adoption & Governance

Acuity Analytics; Gurugram District; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Acuity Analytics seeks a seasoned Product Manager to lead governance, adoption, and delivery of AI and automation initiatives for major clients. You will translate needs into concrete requirements, drive adoption, and collaborate with delivery and technology teams to ensure successful rollouts.

The role emphasizes stakeholder management, change management, and delivering measurable business value in a banking-focused technology environment.

Qualifications

• Post-Graduation in any stream (technology background preferred).
• Minimum 10 years of experience in Product Management including requirement assessment, solution building and implementation.
• Experience in AI, automation, digital transformation, SaaS, or technology consulting roles with significant client-facing responsibilities.
• Strong understanding of Banking domain (commercial and investment banking).
• Passion to help find new technology solutions and drive operational efficiencies.
• Strong stakeholder management, program governance, business analysis, and change management skills.
• Ability to manage multiple tasks simultaneously and deliver timely resolutions.
• Proficiency in MS Office suite specially Microsoft Excel, Word and Power Point.

Responsibilities

• Act as the primary point of contact for client governance and provide a high-touch Silk Glove Treatment (SGT) experience to drive adoption of AI and automation solutions.
• Understand client workflows, operational challenges, and business objectives to identify opportunities for AI-driven productivity improvements and delivery efficiencies.
• Assess use cases, recommend solutions leveraging the Agent Fleet Platform and Agent Fleet Assistant, and support deployment across internal and client user groups.
• Gather, prioritize, and translate client and delivery requirements into clear functional specifications, partnering with Acuitys Tech team and Delivery teams for implementation.
• Drive user adoption, engagement, and change management activities to maximize solution utilization and business impact.
• Monitor adoption, usage, productivity, and business outcome KPIs; analyze trends and recommend actions to improve value realization.
• Establish and manage governance cadences with clients, including regular reviews of progress, feedback, enhancement opportunities, risks, and issue resolution.
• Coordinate closely with Delivery, Technology (ASL), and other stakeholders to manage escalations, enhancements, fixes, and continuous improvements.
• Lead implementation planning, stakeholder communication, and execution tracking to ensure timely and successful solution rollout.
• Prepare and present executive-level reports, dashboards, and success stories highlighting adoption, business benefits, and overall client experience.

Skills

Product Management

Stakeholder Management

Governance

Change Management

Business Analysis

AI & Automation

Delivery Management

SaaS

Banking Domain Knowledge

MS Office Proficiency

Education

Post-Graduation

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Responsibilities

• Act as the primary point of contact for client governance and provide a high-touch "Silk Glove Treatment (SGT)" experience to drive successful adoption of AI and automation solutions.
• Understand client workflows, operational challenges, and business objectives to identify opportunities for AI-driven productivity improvements and delivery efficiencies.
• Assess use cases, recommend solutions leveraging the Agent Fleet Platform and Agent Fleet Assistant, and support deployment across internal and client user groups.
• Gather, prioritize, and translate client and delivery requirements into clear functional specifications, partnering with Acuitys Tech team and Delivery teams for implementation.
• Drive user adoption, engagement, and change management activities to maximize solution utilization and business impact.
• Monitor adoption, usage, productivity, and business outcome KPIs; analyze trends and recommend actions to improve value realization.
• Establish and manage governance cadences with clients, including regular reviews of progress, feedback, enhancement opportunities, risks, and issue resolution.
• Coordinate closely with Delivery, Technology (ASL), and other stakeholders to manage escalations, enhancements, fixes, and continuous improvements.
• Lead implementation planning, stakeholder communication, and execution tracking to ensure timely and successful solution rollout.
• Prepare and present executive-level reports, dashboards, and success stories highlighting adoption, business benefits, and overall client experience.

Required Background

• Post-Graduation in any stream (technology background preferred).
• Minimum 10 years of experience in Product Management including requirement assessment, solution building and implementation.
• Experience in AI, automation, digital transformation, SaaS, or technology consulting roles with significant client-facing responsibilities.
• Strong understanding of Banking domain (commercial and investment banking).
• Passion to help find new technology solutions and drive operational efficiencies.
• Strong stakeholder management, program governance, business analysis, and change management skills.
• Ability to manage multiple tasks simultaneously and deliver timely resolutions.
• Proficiency in MS Office suite specially Microsoft Excel, Word and Power Point .