Associate AP Problem Resolution Process Expert

Capgemini; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Capgemini in Bengaluru is seeking a Problem Resolution Process Expert to ensure accurate and timely processing of accounts payable invoices and to drive service levels and cost-effective outcomes.

You will act as SME, identify issues, resolve operational obstacles, and support junior team members under the Team Leader, delivering customer-focused, compliant services through standard processes.

Responsibilities

• Handle processing of incoming invoices with initial problem identification and resolution.
• Ensure adherence to SLA targets and standard procedures.

Job description

Job Description

Role based in BSv organisation. Leveraging deepening to expert knowledge of Problem Resolution, The Problem Resolution Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. May temporarily back up or be the Team Lead and is the key Subject Matter Expert in the team to resolve operational issues that would be raised by more junior team members. Their domain expertise means they are responsible for problem identification and resolution of accounts payable invoices

Job Description - Grade Specific

Ensure that the daily activities within hisorher responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets. Demonstrate knowledge of processes and procedures relevant to the function and proactively identifies improvement opportunities.May support others in process related areas, as outlined by the Team LeaderProcessing of incoming invoices, with initial problem identification and resolutionIs responsible for processing transactions and producing outputs