Associate Analyst, Networking [T500-27714]

Abercrombie & Fitch Co.; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Medical insurance

Wellness allowance

Employee assistance program

Headspace access

Onsite meal program

Transportation support

Creche/daycare reimbursement

Paid public holidays

Job summary

Abercrombie & Fitch Co. Bengaluru operates a global network supporting stores, offices, distribution, and partners. You will monitor Juniper-based platforms, assist with incident troubleshooting, maintain equipment, and validate updates in QA before production.

The role collaborates with Network Engineering and other tech teams to ensure reliable, secure connectivity across a fast-paced, global business.

Qualifications

• Formal IT degree or equivalent work history.
• Strong understanding of TCP/IP, VLANs, routing and switching.
• Experience with Juniper-based platforms and troubleshooting tools.

Responsibilities

• Monitor enterprise network health across Juniper platforms and related infrastructure.
• Perform initial triage for network incidents and escalate as needed.
• Assist with troubleshooting connectivity, latency, and firewall issues.
• Document timelines, actions, and resolutions in ticketing systems.
• Support changes and validate configurations in QA before production.

Skills

4-year degree in IT field

Networking concepts

TCP/IP

VLANs

Routing

Switching

Wireless

DNS

DHCP

VPN

Firewall fundamentals

Juniper Junos OS

Education

4-year IT-related degree

Tools

Junos CLI

Juniper Mist dashboards

Marvis insights

Job description

At ANSR, we operate A&F Co. Bengaluru, a hub of digital transformation delivering services exclusively to our client, Abercrombie & Fitch Co. (A&F Co.). A&F Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

Now is your opportunity to join us and develop dynamic tech solutions to meet the needs of A&F Co.’s rapidly growing global business. For over 20 years now, companies cutting across size, industry and markets have relied on our expertise to successfully build global business and technology teams. We can help you land a rewarding career in this dynamic industry.

Here, you’ll be part of a team working on Digital Engineering & Architecture, Data & Analytics and Digital Operations to build inclusive experiences and outstanding products.

Disclaimer: Candidates will initially be employed under ANSR and subsequently transitioned to A&F Co. Bengaluru.

Position Title: Engineer 1, Network Operations

The Network Operations team helps keep the company’s global network reliable, secure, and available for stores, corporate offices, distribution centers, and business partners. In this role, you will support day-to-day network operations by monitoring network health, assisting with incident troubleshooting, maintaining network equipment, supporting software and firmware updates, maintaining documentation, supporting approved changes, and helping validate updates in the local QA environment before they are released to production. This role works closely with Network Engineering and other technology teams to support Juniper-based network platforms, wireless services, firewalls, WAN connectivity, and related infrastructure that enable critical business operations.

Responsibilities:

• Monitor enterprise network health and performance across Juniper-based platforms, wireless services, firewalls, WAN circuits, and related infrastructure; identify alerts, service degradation, and potential business impact.
• Perform initial triage for network incidents by gathering logs, reviewing monitoring data, validating symptoms, and escalating issues to senior Network Operations, Network Engineering, carriers, or vendors when needed.
• Assist with troubleshooting connectivity, latency, packet loss, routing, switching, wireless, DNS, DHCP, VPN, and firewall issues across stores, corporate offices, distribution centers, cloud environments, and partner connections.
• Support incident and problem management processes by documenting timelines, troubleshooting steps, findings, corrective actions, and follow‑up items in the appropriate ticketing and knowledge systems.
• Assist with maintaining network equipment, performing approved software and firmware updates, completing lifecycle maintenance activities, and validating changes while following established change management, security, and compliance procedures.
• Maintain and support the local QA environment by helping validate network configurations, monitoring policies, automation updates, and operational procedures before production release.
• Track equipment health, support replacement or refresh activities, and help ensure network devices remain current, supportable, and aligned with operational standards.
• Keep network documentation current, including device inventories, circuit details, support procedures, escalation paths, diagrams, and knowledge articles.
• Collaborate with Network Engineering, Infrastructure, Security, Service Desk, application teams, carriers, and vendors to support timely issue resolution and service restoration.
• Identify recurring issues, monitoring gaps, or process improvement opportunities and share recommendations with senior team members.
• Participate in an on‑call rotation to support critical incidents, after‑hours maintenance, and urgent service restoration activities.

Qualifications:

• 4-year degree in an IT-related field or equivalent work history.
• 3 years of experience in IT operations, network support, infrastructure support, service desk escalation, or a related technical support environment.
• Foundational understanding of networking concepts and protocols, including TCP/IP, VLANs, routing, switching, wireless, DNS, DHCP, VPN, NAT, firewall fundamentals, and Juniper Junos OS concepts.
• Experience using network troubleshooting tools and commands such as ping, traceroute, nslookup, packet capture tools, log review, monitoring dashboards, Junos CLI, Juniper Mist dashboards, Service Level Expectations, and Marvis insights.
• Familiarity with enterprise network technologies such as Juniper EX Series switches, Juniper SRX Series firewalls and gateways, Juniper Mist wireless access points, Mist AI, Marvis Virtual Network Assistant, Junos OS, routers, switches, wireless controllers, firewalls, load balancers, WAN circuits, and cloud connectivity.
• Ability to analyze alerts, logs, performance data, and incident trends to support effective troubleshooting and problem resolution.
• Strong verbal, written, and interpersonal communication skills, including the ability to explain technical issues, business impact, and resolution progress to both technical and non-technical audiences.
• Ability to prioritize work, remain calm during high‑impact incidents, follow documented procedures, and collaborate effectively in a fast‑paced operational environment.

As an Abercrombie & Fitch Co. associate in our India Global Capability Center (GCC), you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Comprehensive group medical insurance covering associate, spouse, children, and parents/in-laws
• Outpatient medical and wellness allowance for associates and dependents
• Associate assistance program offering confidential counseling for mental, financial, and legal support
• Access to fertility, adoption, and family‑forming benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver leave
• Comprehensive paid leave programs, including earned leave and casual/sick leave
• Paid public and national holidays each year
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Onsite meal program including daily lunch and pantry snacks/beverages
• Transportation support with point‑to‑point pickup and drop‑off
• Creche/daycare reimbursement support for working parents
• Opportunities for career advancement, we believe in promoting from within
• Global team of people who will celebrate you for being YOU!