Associate Analyst, Customer Onboarding

Amerisource Bergen; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Cencora in Pune, India seeks a detail-oriented Data Quality Specialist 1 to support onboarding and customer master data setup. You will perform precise data entry and analyze documents to define inputs for setup parameters, working with data quality and onboarding teams to ensure accurate records.

The role emphasizes accuracy, collaboration, and process adherence within a team focused on reliable data for customer onboarding and order readiness.

Qualifications

• Bachelor's degree or equivalent experience in business or information fields.
• Less than 2 years in onboarding or data entry.
• Certification in data administration or customer service preferred.

Responsibilities

• Execute high-volume data entry with precision for onboarding.
• Analyze customer documents to extract setup parameters.
• Collaborate with cross-functional teams to clarify data needs.
• Update customer master records per standards.
• Maintain organized documentation of data tasks.
• Identify data discrepancies and escalate.

Skills

Data entry

Analytical

Attention to detail

Collaboration

Education

Bachelor's degree in business administration

Information management

Customer service

Equivalent experience

Data administration certification

Tools

SAP

CRM systems

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Summary

We are seeking a detail-oriented and analytical Data Quality Specialist 1 to join our team. In this role, you will not only be responsible for precise data entry but also play a crucial role in analyzing customer documentation to define the necessary data inputs for setup parameters. By collaborating closely with Data Quality Specialists, you will facilitate successful onboarding and account setup for new customers, ensuring a seamless transition into our system.

This position is ideal for someone who thrives in a detail-driven environment and enjoys being part of a collaborative team. You will leverage your excellent analytical skills to interpret complex information effectively, contributing to data accuracy and reliability. If you are passionate about delivering high-quality results and are eager to make a meaningful impact within our organization, we invite you to join us in this vital role.

Responsibilities

SAP Data Entry & Customer Master Management

• Data Entry Excellence: Execute high-volume data entry tasks with precision and efficiency, ensuring that all information is accurately captured in our systems to support operational excellence.
• In-Depth Documentation Analysis: Analyze customer-submitted documents to extract and interpret essential data elements, determining setup parameters that align with customer needs.
• Collaborative Problem Solver: Partner with cross-functional teams, including customer engagement specialists and sales, to clarify data requirements and resolve data-related challenges effectively.
• Data Management: Organize and maintain comprehensive records in accordance with company policies, ensuring data is structured and readily accessible for future analysis.
• Task-Driven Assignments: Complete specific data entry assignments tied to onboarding workflows, adhering to priority and quality standards.
• Error Identification: Identify discrepancies or incomplete information and elevate to Data Quality Specialists for resolution.
• Data Updates: Perform updates to customer master records as needed, ensuring compliance with organizational standards.

Onboarding Account Build Support

• Account Build Assistance: Partner with Data Quality Specialists to execute and finalize the creation and maintenance of customer master data for new account setups, ensuring accounts are fully operational and ready to order.
• Documentation Review Assistance: Work with the onboarding team to ensure accurate data entry based on customer-provided documentation.

Operational Excellence

• Process Adherence: Follow established workflows and procedures for data entry and onboarding to maintain consistency and accuracy.
• Collaboration: Work closely with Data Quality Specialists and other internal teams to ensure seamless communication and onboarding success.
• Efficiency Improvement: Identify opportunities for improving data entry workflows and contribute to process optimization.

Record Maintenance

Maintain organized and up-to-date documentation of data entry tasks and customer master updates.

Qualifications

Bachelors degree in business administration, information management, customer service, or a related field, or equivalent experience required. Less than 2 years of experience in customer onboarding, data entry, account management, customer operations, or a related field required. Certification in data administration, customer service, or equivalent preferred.

Job Type

Job Type: Full-time