Associate Analyst - Analytics and Metrics

Mastercard India Services Pvt Ltd; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Mastercard India Services Pvt Ltd is seeking a Title and Summary Associate Analyst in Analytics & Metrics to support quarterly reporting and data validation within the QMR group.

The role focuses on collecting, validating, and reporting operational data, conducting analytics to prevent revenue leakage, and delivering detailed performance analyses for regional finance discussions. Mid-level experience preferred; FP&A exposure and Six Sigma are a plus.

Qualifications

• Self-starter and fast learner who thrives under tight timelines.
• Excellent customer service and communication skills, both written and oral.
• Intellectually curious and driving issues to the root cause.
• Ability to organize and prioritize workload while handling multiple business tasks.
• Strong analytical skills and attention to detail, with an ability to create and present persuasive analysis.
• FP&A experience is preferred.
• Experience with change management / delivering process change in an operational environment. Six Sigma certifications a plus.
• Strong organizational and problem-solving skills with great attention to detail.
• Excellent PC skills including Excel, Microsoft Word and Outlook, as well as the ability to quickly learn internal applications.

Responsibilities

• Support collection, validation, and reporting of quarterly operational reported data
• Leverage analytics to analyze customer reported data to ensure no revenue leakage
• Provide analytical research across QMR and switched activity for management discussions
• Deliver advanced, detailed, persuasive customer performance data analytics
• Support projects related to all operational metrics/drivers and associated revenue
• Effectively communicate inquiries with customer to quickly resolve open issues
• Provide customer support and training related to QMR topics to both internal and external customers
• Clear and concise documentation with internal systems for tracking inquiries
• Support quarterly QMR business update to regional finance teams
• Key contributor for developing and testing system enhancements/process improvements

Skills

Customer service

Communication

Analytical thinking

Root cause analysis

Six Sigma

FP&A

Change management

Problem solving

Microsoft Excel

Tools

Excel

Word

Outlook

Job description

Title and Summary Associate Analyst, Analytics & MetricsOverview The Global Statistics / Quarterly Mastercard Reporting ("QMR") group is responsible for the collection, analysis and reporting of Mastercard’s operational performance, inclusive of providing thought leadership to continuously evolve Mastercard’s internal and external reporting of key metrics. The QMR group is responsible for the collecting and validating data in an accurate and timely manner while adhering to tight timelines, performing various procedural controls and maintaining high standards for data integrity. As a core member of the QMR team you will participate fully in all QMR "Close" activities and assist in operational process management, development and improvement, including analysis of existing needs.

Role

• Support collection, validation, and reporting of quarterly operational reported data
• Leverage analytics to analyze customer reported data to ensure no revenue leakage
• Provide analytical research across QMR and switched activity for management discussions
• Deliver advanced, detailed, persuasive customer performance data analytics
• Support projects related to all operational metrics/drivers and associated revenue
• Effectively communicate inquiries with customer to quickly resolve open issues
• Provide customer support and training related to QMR topics to both internal and external customers
• Clear and concise documentation with internal systems for tracking inquiries
• Support quarterly QMR business update to regional finance teams
• Key contributor for developing and testing system enhancements/process improvements

All About You

• Self-starter and fast learner who thrives under tight timelines
• Excellent customer service and communication skills, both written and oral
• Intellectually curious and driving issues to the root cause
• Ability to organize and prioritize workload while handling multiple business tasks
• Strong analytical skills and attention to detail, with an ability to create and present persuasive analysis
• FP&A experience is preferred
• Experience with change management / delivering process change in an operational environment. Six Sigma certifications a plus.
• Strong organizational and problem-solving skills with great attention to detail
• Excellent PC skills including Excel, Microsoft Word and Outlook, as well as the ability to quickly learn internal applications

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Experience Level

Mid Level