Associate Advanced, Securities Operations(Dealer Services / Main Office Services (MOS)

FIS Investor Services India Private Limited; Pune District; On-site; INR 750,000 - 950,000; Full time

Benefits offered by this job

Competitive salary and benefits

Privacy Statement

Job summary

FIS Investor Services India Private Limited in Pune invites an experienced Transfer Agency professional to join the MOS team. You will handle end‑to‑end transaction processing, record keeping, and shareholder servicing for mutual fund clients.

The role requires 5–6 years in mutual funds/financial services, strong TA operations knowledge, readiness for night and rotational shifts, and a focus on accuracy, delivery against SLAs, and client service excellence.

Qualifications

• 5–6 years of experience from Mutual Fund / Financial Services background.
• Strong knowledge of Transfer Agency operations is mandatory, with hands‑on experience across transaction processing, record keeping and shareholder servicing.
• Willing to work night shifts and rotational shifts.

Responsibilities

• Act as SME for the team by researching and resolving complex operational issues.
• Support day‑to‑day operational oversight and contribute to execution of priorities.
• Perform assignments independently following defined procedures with attention to SLAs.
• Monitor workflows to identify gaps and escalate issues to enable prompt resolution.
• Interface with clients to understand servicing needs and provide status updates.

Skills

TA operations

Mutual funds

Night shifts

Rotational shifts

Customer service

Job description

About the team

The Transfer Agency (TA) function is a core operational division responsible for end‑to‑end transaction processing, record keeping, and shareholder servicing for mutual fund and investment management clients. The team supports the full lifecycle of investor and distributor activity, ensuring accuracy, timeliness, and regulatory compliance across all transaction and servicing functions. Within TA, the Dealer Services / Main Office Services (MOS) team acts as a critical interface between fund managers, intermediaries, distributors, platforms, and internal operations teams. The group enables seamless transaction flow, data integrity, and issue resolution across multiple servicing channels. At FIS, we deliver client and intermediary support through multiple channels including transaction processing, workflow tools, chat, email, and telephonic interactions. Services include but are not limited to - account setup, shareholder and dealer data maintenance, transaction management, reconciliations, reporting, and overall record keeping, while maintaining high service levels and client satisfaction.

What you will be doing:

• Act as a subject matter expert for the team by independently researching and resolving complex, non‑routine, and escalated operational issues.
• Serve as a resource to the direct leader by supporting day‑to‑day operational oversight and contributing to the effective execution of operational priorities.
• Perform work independently with minimal guidance, following defined procedures to complete moderate to complex assignments that may vary in nature.
• Exercise judgment using acquired skills and business knowledge to assess situations, identify issues, and recommend or execute corrective actions, particularly in unique or non‑standard scenarios.
• Support daily operational deliverables by allocating work across resources, monitoring shared and individual work baskets, and ensuring all tasks are completed within defined SLAs.
• Proactively monitor workflows to identify process gaps, issues, processing errors, or potential SLA and data privacy incidents, and escalat[??] concerns to management in a timely manner to enable prompt resolution.
• Deliver a high standard of service to clients and their clients (back‑office firms / broker‑dealers) through various channels of communication, including email and phone.
• Address client and internal inquiries and perform account maintenance to ensure accuracy of records related to account owners, back‑office firms, and associated entities.
• Assist customers by initiating and managing payment investigations, maintenance requests, fulfillment requests, and fee reversals.
• Collaborate effectively with internal teams and external clients to resolve outstanding issues, comply with customer requests, and respond to inquiries in a timely and professional manner.
• Follow up as required to ensure prompt resolution of client inquiries and escalated situations.
• Interface with clients to understand current and future servicing needs, provide status updates, and discuss progress toward resolution.
• Ensure service expectations are consistently met by establishing rapport with requestors and back‑office firms and setting clear expectations for account‑related and servicing requests.
• Complete all assigned tasks and transactions accurately and within established timelines, demonstrating strong ownership, attention to detail, and accountability for individual work.
• Maintain comprehensive knowledge of MOS division services, products, policies, and procedures, and remain current on changes to existing processes.
• Participate, as required, in business reviews to gain insight into clients’ strategic direction and better understand product and service offerings.
• Identify opportunities for process improvement by evaluating existing workflows, highlighting gaps or inefficiencies, and recommending practical solutions that enhance operational efficiency, accuracy and service quality.
• Perform other related duties as assigned to support operational and business objectives.

What you bring:

• 5 to 6 years of experience from Mutual Fund / Financial Services background
• Strong knowledge of Transfer Agency operations is mandatory, with hands‑on experience across transaction processing, record keeping and shareholder servicing.
• Working knowledge of Dealer Services / MOS is an added advantage.
• Excellent knowledge of Customer Services;
• Global mindset (Desirable)
• Ready to work in night shifts (5 days in a week)
• Ready for rotational shifts

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech.

At FIS, we offer you:

• A voice in the future of fintech
• Always‑on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits
• Privacy Statement

Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.