Associate Advanced, Securities Operations(Dealer Services / Main Office Services (MOS)

fis; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

FIS in Pune is seeking a Specialist for the Transfer Agency (TA) function to support end-to-end transaction processing, record keeping, and shareholder servicing for mutual funds and investment management clients. The role requires strong business and operational knowledge, with independence to resolve moderate to complex issues.

You will act as a subject matter expert, support day-to-day operational oversight, and ensure tasks are completed within SLAs while maintaining data accuracy and client

Qualifications

• Strong business and operational knowledge.
• Ability to independently resolve moderate to complex operational issues.
• Excellent communication with clients and internal teams.

Responsibilities

• Act as a subject matter expert by independently researching and resolving complex, non-routine operational issues.
• Support day-to-day operational oversight and contribute to execution of priorities.
• Perform tasks with minimal guidance following defined procedures to complete assignments.
• Monitor workflows, identify process gaps, and escalate issues to management for prompt resolution.
• Deliver a high standard of service to clients and back-office firms through multiple channels.

Skills

Operational knowledge

Job description

Job Posting Description

Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The Transfer Agency (TA) function is a core operational division responsible for end-to-end transaction processing, record keeping, and shareholder servicing for mutual fund and investment management clients. The team supports the full lifecycle of investor and distributor activity, ensuring accuracy, timeliness, and regulatory compliance across all transaction and servicing functions.

Within TA, the Dealer Services / Main Office Services (MOS) team acts as a critical interface between fund managers, intermediaries, distributors, platforms, and internal operations teams. The group enables seamless transaction flow, data integrity, and issue resolution across multiple servicing channels.

At FIS, we deliver client and intermediary support through multiple channels including transaction processing, workflow tools, chat, email, and telephonic interactions. Services include but are not limited to - account setup, shareholder and dealer data maintenance, transaction management, reconciliations, reporting, and overall record keeping, while maintaining high service levels and client satisfaction.

What you will be doing:

The Specialist role requires strong business and operational knowledge, with the ability to function as a subject matter expert while independently resolving moderate to complex operational issues. This individual acts as a key support resource to the direct leader in managing day-to-day operational functions and is expected to exercise sound judgment, apply acquired knowledge, and take ownership of outcomes. The role demands a high level of accountability, independence, and proactive engagement to ensure service level commitments and business objectives are consistently met.

Act as a subject matter expert for the team by independently researching and resolving complex, non-routine, and escalated operational issues.

Serve as a resource to the direct leader by supporting day-to-day operational oversight and contributing to the effective execution of operational priorities.

Perform work independently with minimal guidance, following defined procedures to complete moderate to complex assignments that may vary in nature.

Exercise judgment using acquired skills and business knowledge to assess situations, identify issues, and recommend or execute corrective actions, particularly in unique or non-standard scenarios.

Support daily operational deliverables by allocating work across resources, monitoring shared and individual work baskets, and ensuring all tasks are completed within defined SLAs.

Proactively monitor workflows to identify process gaps, issues, processing errors, or potential SLA and data privacy incidents, and escalated concerns to management in a timely manner to enable prompt resolution.

Deliver a high standard of service to clients and their clients (back-office firms / broker-dealers) through various channels of communication, including email and phone.

Address client and internal inquiries and perform account maintenance to ensure accuracy of records related to account owners, back-office firms, and associated entities.

Assist customers by initiating and managing payment investigations, maintenance requests, fulfillment requests, and fee reversals.

Collaborate effectively with internal teams and external clients to resolve outstanding issues, comply with customer requests, and respond to inquiries in a timely and professional manner.

Follow up as required to ensure prompt resolution of client inquiries and escalated situations.

Interface with clients to understand current and future servicing needs, provide status updates, and discuss progress toward resolution.

Ensure service expectations are consistently met by establishing rapport with requestors and back-office firms and setting clear expectations for account-related and servicing requests.

Complete all assigned tasks and transactions accurately and within established timelines, demonstrating strong ownership, attention to detail, and accountability for individual work.

Maintain comprehensive knowledge of MOS division services, products, policies, and procedures, and remain current on changes to existing processes.

Participate, as required, in business reviews to gain insight into clients' strategic direction and better understand product and service offerings.

Identify opportunities for process improvement by evaluating existing workflows, highlighting gaps or inefficiencies, and recommending practical solutions that enhance operational efficiency, accuracy, and service quality.

Perform other related duties as assigned to support operational and bus