Associate - Account Management (India PE)

Third Bridge; Mumbai City; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Learning budget

Private medical insurance

Life insurance

Hybrid work policy

Recognition program

Snacks & beverages

CSR days

Equal opportunity employer

Job summary

Third Bridge in Mumbai is seeking an Associate – Account Management (India PE) to drive client engagement across Expert Calls and Library offerings. You will proactively reach investment professionals, build rapport, and support retention and growth of our account base.

You will partner with account managers on renewals, identify opportunities, demonstrate the value of Third Bridge services in client workflows, and collaborate with internal teams to fulfill requests.

Qualifications

• Account management experience or client engagement experience is preferred.
• Familiarity with sales renewal processes and cross-sell strategies is a plus.
• Strong communication and relationship-building skills.

Responsibilities

• Support Account Managers on renewals and cross-sell opportunities by coordinating with them on territory and account plans.
• Identify and engage inactive or new users across priority accounts to increase utilization.
• Reiterate the value proposition of Third Bridge's services to drive adoption in client workflows.
• Maintain dialogue with clients to understand research processes and gather feedback on services.
• Offer training and demo sessions to help clients use Third Bridge's services.
• Collaborate with internal stakeholders to ensure client requests are fulfilled quickly and effectively.

Job description

Associate - Account Management (India PE)

Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics.

For nearly 20 years, we've helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies.

Job Description

As an Account Associate, you will play a vital role in driving engagement with clients across Third Bridge's Expert Calls and Library offerings. You will proactively contact investment professionals and/or consultants within our client base on a day-to-day basis, building rapport and credibility to drive end-users towards our services. Your work will be pivotal in guaranteeing the retention and growth of our account base.

In this role you will:

• Support Account Managers on renewals and cross-sell opportunities by working closely with them to execute on territory and account plans to achieve strategic goals
• Identify and engage inactive or potentially new users across priority accounts and to increase utilization of Third Bridge offerings
• Reiterate the value proposition of Third Bridge's services to drive usage and help embed our products in the daily workflows of end users
• Maintain constant dialogue with clients to understand their research processes and gather feedback on Third Bridge's services.
• Support clients by offering training and demo sessions on how to use Third Bridge's services.
• Maintain and update team structures, client user preferences, client investment coverage sectors and geographies, and pertinent account and contact data in our systems, ensuring tailored content and service delivery to exceed client expectations.
• Develop an awareness of client buying processes and Third Bridge sales and renewal processes to support revenue generation
• Collaborate with internal stakeholders - legal, marketing, research, sales and product teams, to ensure client requests are executed quickly and effectively.
• Attend internal and external meetings punctually and well-prepared
• Address and/or triage inbound client questions and requests; assess solutions and next steps alongside the Account Manager and execute the agreed approach
• Leverage a solid commercial understanding of AI to expand territory revenue by actively cross-selling and upselling our AI distribution solutions

Why work for us?

What can you expect:

• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
• Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
• Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
• Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
• Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays."
• Recognition & Rewards: Earn points through our colleague-to-colleague recognition program, redeemable for hotels, gift cards, charity donations, and more.
• Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided.
• CSR Days: Contribute social responsibility with 2 CSR days annually - take time off to volunteer.
• Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.