Associate Account Director

ApplyBoard Inc.; Gurugram District; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

ApplyBoard is seeking an Associate Account Director to manage a portfolio of institutional partners across regions. You will act as a trusted advisor to drive engagement, satisfaction, and adoption of ApplyBoard's services, while ensuring partner success and monitoring performance.

You will build strong relationships, lead market visibility, identify upsell opportunities, resolve issues, and collaborate with Destination teams and CX to monitor enrollment and improve outcomes.

Qualifications

• 3+ years in account management or partnerships.
• Bachelor's degree in business, education, marketing, or related field.
• Strong interpersonal and communication skills.
• Experience with CRM tools and data analysis.

Responsibilities

• Manage partner relationships to ensure high-quality service.
• Lead market visibility and brand partnerships across products.
• Improve retention, satisfaction, and engagement in managed accounts.
• Promote adoption of ApplyBoard tools and programs.
• Identify upsell and cross-sell opportunities within portfolios.
• Resolve partner inquiries and escalate risks as needed.
• Track performance using CRM for sales effectiveness.
• Collaborate with Destination teams and Regional Leaders.
• Monitor enrollment pipeline and application quality with CX BUO.
• Provide strategic insights for enterprise partnerships.

Skills

Account management

Partnership development

Customer success

Communication

CRM tools

Hubspot

Education

Bachelor's degree

Tools

Hubspot

Job description

ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth. Our six core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support.

The Opportunity:

As a frontline relationship owner, the Associate Account Director will be responsible for managing a diverse portfolio of institutional partners across one or more regions. Acting as a trusted advisor, you will drive engagement, satisfaction, and adoption of ApplyBoard's services. Your day-to-day responsibilities include ensuring partner success, resolving issues, tracking performance, and supporting initiatives for revenue growth. This is a key role that requires excellent relationship management skills and a proactive approach to partnership success.

What You’ll Be Doing Every Day:

• Partner Relationship Management: Foster strong relationships with institutional partners to ensure consistent, high-quality service and communication.
• Exhibit drive and grit to lead visibility in the market, building the ApplyBoard brand with trusted partnerships across all products and services.
• Engagement & Satisfaction: Drive improvements in retention, satisfaction, and engagement scores among managed accounts through personalized service and support.
• Adoption of Services: Promote the usage of ApplyBoard tools, services, and strategic programs within partner institutions to enhance their operational efficiency.
• Growth Initiatives: Identify upsell and cross-sell opportunities within existing partner portfolios, collaborating with internal teams to maximize revenue potential.
• Issue Resolution: Address partner inquiries and resolve issues in a timely manner, escalating risks when necessary to ensure continuous improvement in service delivery.
• Performance Tracking: Effectively leverage CRM to drive continuous improvement in sales effectiveness and for tracking and reporting purposes.
• Collaboration: Work closely with Destination teams and Regional Leaders to share supply-demand feedback and foster alignment across teams.
• Enrollment Monitoring: Collaborate with the Customer Experience Business Unit (CX BUO) to monitor weekly enrollment pipeline and application quality, utilizing reporting dashboards.
• Strategic Insights: Leverage institutional performance insights to provide strategic referrals for enterprise partnership pursuits.

What You Bring to the Table:

• 3+ years' experience in account management, partnership development, or customer success, preferably in the education sector.
• Bachelor's degree in Business, Education, Marketing, or a related field.
• Strong interpersonal and communication skills, with the ability to build and maintain strong relationships.
• Proven ability to drive engagement and satisfaction, demonstrating a track record of achieving partner success metrics.
• Familiarity with CRM tools and data analysis to track partner performance and derive insights (experience with [Hubspot] is a plus).
• Proactive problem-solving skills and ability to escape issues effectively.
• Ability to work collaboratively in a team environment and across various functions.
• A customer-centric attitude with a passion for helping institutions enhance their services.

About ApplyBoard

ApplyBoard empowers students around the world to access international education. Our global team leverages cutting-edge technology to build innovative tools and share sector insights that support our network of international students and 1,500+ partner institutions. We've helped more than 1,300,000 students from over 180 countries with their study abroad journey so far, and we're just getting started.

Help Us Educate the World!

We're building a movement - an education revolution. We want you to be part of this movement - and have a whole lot of fun along the way!

ApplyBoard welcomes applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.