Associate

Tata Capital; Dhanbad; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Capital in Dhanbad invites an experienced operations professional to lead daily branch activities, ensuring efficient service delivery and customer satisfaction. You will supervise a team, implement process improvements, and collaborate with cross-functional groups to align with corporate goals and cost reductions.

The role focuses on optimizing operations, guiding staff toward excellence, and resolving complex issues to support business objectives in a dynamic retail finance environment.

Responsibilities

• Manage and oversee daily branch operations to ensure efficient and effective service delivery.
• Develop and implement strategies to improve branch performance and customer satisfaction.
• Supervise and guide a team of professionals to achieve operational excellence.
• Analyze and resolve complex operational issues to minimize impact on business objectives.
• Collaborate with cross-functional teams to align with organizational goals.
• Implement process improvements to increase productivity and reduce costs.

Job description

• Manage and oversee daily branch operations to ensure efficient and effective service delivery.
• Develop and implement strategies to improve branch performance and customer satisfaction.
• Supervise and guide a team of professionals to achieve operational excellence.
• Analyze and resolve complex operational issues to minimize impact on business objectives.
• Collaborate with cross-functional teams to align with organizational goals.
• Implement process improvements to increase productivity and reduce costs.