Associate

Ex; Dadri; On-site; INR 150,000 - 210,000; Full time

Job summary

Ex in India is seeking a diligent professional to handle transaction processing, report generation, and adherence to SLA targets in a desk-based operations role.

The ideal candidate should have basic IT skills, be comfortable with computers, possess good English communication, fast typing (20 wpm), and a customer-service mindset with strong attention to detail.

Qualifications

• Must communicate in English and comprehend written content.
• Typing speed of 20 words per minute.
• Basic IT skills and comfort with computers.
• Strong customer service orientation with empathy.
• Ability to meet targets with commitment and drive.

Responsibilities

• Ensure that the process transactions are processed as per Desk Top procedures.
• Ensure that the assigned targets in accordance with SLA are met.
• Provide the relevant process reports on a daily basis.
• Ensure adherence to established attendance schedules.
• Adhere to Company Policies and Procedures.

Skills

Typing speed 20 wpm

English communication

Customer service

Computer literacy

Decision making

Adaptability

Job description

• Ensure that the process transactions are processed as per Desk Top procedures
• Ensure that the assigned targets in accordance with SLA are met
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Provide the relevant process reports on a daily basis
• Ensure adherence to established attendance schedules
• Ensure adherence to Company Policies and Procedures
• Basic IT, Comfortable with working on computers
• Typing speed of 20 words(net)
• Ability to communicate correctly
• Should be able to communicate in English
• Comprehend written composition.
• Commitment and drive for targets
• Decision making ability
• Adaptable & Flexible.
• Customer service Focus – Ability to empathize with the customer and prioritize requests