Associate

QBrainX Inc; Coimbatore District; On-site; INR 350,000 - 520,000; Full time

Job summary

QBrainX Inc in Coimbatore, India is seeking an IT Support professional to manage Active Directory, Azure AD, and Microsoft 365 environments and deliver responsive end-user assistance. You will troubleshoot connectivity, VPN, DNS, and hardware issues, handle onboarding and offboarding, maintain ticket records, and create knowledge articles while supporting SLA-driven operations in rotating/night shifts.

This role requires practical experience across Windows and macOS, strong customer service, and

Qualifications

• 3+ years of experience in IT Support, Desktop Support, or Service Desk roles.
• Strong hands-on experience with Windows, macOS, Active Directory, Azure AD, and Microsoft 365.
• Good knowledge of networking concepts including DNS, DHCP, VPN, LAN/Wi-Fi.
• Experience with ServiceNow, Jira, or other ITSM/ticketing tools.
• Strong troubleshooting, problem-solving, communication, and customer-service skills.
• Willingness to work in rotational/night shifts and handle SLA-driven support environments.

Responsibilities

• Administer Active Directory, Azure AD, Microsoft 365, Exchange Online, and user access.
• Troubleshoot VPN, DNS, DHCP, LAN/Wi-Fi, laptops, desktops, printers, and peripherals.
• Handle user onboarding/off boarding, endpoint configuration, and remote technical support.
• Maintain ticket records, technical documentation, knowledge articles, and perform root cause analysis.

Skills

Troubleshooting

Problem-solving

Communication

Customer-service

Tools

Windows

macOS

Active Directory

Azure AD

Microsoft 365

Job description

Coimbatore, India | Posted on 08/20/2026

• Administer Active Directory, Azure AD, Microsoft 365, Exchange Online, and user access.
  
• Troubleshoot VPN, DNS, DHCP, LAN/Wi-Fi, laptops, desktops, printers, and peripherals.
  
• Handle user onboarding/off boarding, endpoint configuration, and remote technical support.
  
• Maintain ticket records, technical documentation, knowledge articles, and perform root cause analysis.

Requirements

• 3+ years of experience in IT Support, Desktop Support, or Service Desk roles.
  
• Strong hands-on experience with Windows, macOS, Active Directory, Azure AD, and Microsoft 365.
  
• Good knowledge of networking concepts including DNS, DHCP, VPN, LAN/Wi-Fi.
  
• Experience with ServiceNow, Jira, or other ITSM/ticketing tools.
  
• Strong troubleshooting, problem-solving, communication, and customer-service skills.
  
• Willingness to work in rotational/night shifts and handle SLA-driven support environments.