Assoc Tech Svc Desk

Unisys; Hyderabad; On-site; INR 223,000 - 357,000; Full time

Job summary

Unisys in Hyderabad is seeking an entry-level Service Desk Assistant who will handle first line user support, guide users to restore functionality, and diagnose basic hardware, software, and connectivity issues using remote tools.

You will escalate complex problems, coordinate software installations, ensure tickets close within SLA targets, and contribute to the knowledge base while adhering to security policies.

Qualifications

• Basic IT support tasks experience or willingness to learn.
• Familiarity with Service Desk processes and workflows.
• Ability to follow security and connectivity policies.

Responsibilities

• Assist with first line user support by guiding users through steps to restore functionality.
• Troubleshoot hardware, software and connectivity issues using remote access tools.
• Escalate complex issues to 2nd and 3rd level teams.
• Coordinate and fulfill end-user service requests including software installation and user administration.
• Ensure tickets are managed to closure and keep users updated on status.
• Learns and complies with Service Desk and related policies.
• Contributes to the Service Desk knowledge base.
• Delivers results in support of SLAs.
• Assists with special projects as assigned

Skills

User support

Troubleshooting

Remote access

Escalation

Software installation

Policy compliance

Knowledge base

SLAs

Education

High School diploma or GED

Tools

Remote access tools

Job description

With guidance, performs routine support duties, including:

What Success Looks Like In This Role

• Assisting with first line user support by guiding users through the necessary steps to restore functionality,
• Troubleshooting hardware, software and connectivity issues using remote access tools
• Escalating complex issues to 2nd and 3rd level resolver teams, and
• Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests.

• Ensures tickets are managed to closure and keeps users / clients updated on status and progress.
• Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures.
• Contributes to continues improvement of the Service Desk knowledge base.
• Delivers results in support of the organizations SLAs.
• Assists with special projects as assigned

You will be successful in this role if you have:

• High School diploma or GED required
• Generally, less than 1 years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys’ EEO commitment here.