Lead Technical Global Field Operations Specialist

Unisys India Private Limited; Bengaluru; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Unisys India Private Limited seeks a Lead Technical Global Field Operations to manage escalated client inquiries and engineer utilization from its Bengaluru office. You will coordinate across teams, ensuring timely resolution and accurate reporting while guiding process improvements in global field operations.

The role emphasizes liaison with clients and leadership, plus training and mentorship for team members as needed. Relevant certifications or a technical background are beneficial.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 4-6 years' experience in area of responsibility.

Responsibilities

• Ensures the highest level of support for escalated client and/or Field Services inquiries.
• Manages and tracks dedicated engineer utilization.
• Resolves difficult and often unique client and/or Field Services questions and complaints.
• Reviews Field Engineer ticket assignments and scheduling.
• Serves as liaison between clients, various departmental stakeholders and leadership.
• Ensures that appropriate records, required reports and related administrative functions are accurate and up to date.
• Works with leadership to understand trends and perform root cause analysis of recurring issues and systemic problems.
• Defines and leads the implementation of Global Field Operations centralized / standardized process improvement initiatives through established change control processes.
• May assist in training new Global Field Operations team members and provide ongoing support and guidance to existing team members.

Skills

Leadership

Communication

Problem solving

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Lead Technical Global Field Operations

What success looks like in this role:

• Ensures the highest level of support for escalated client and/or Field Services inquiries.
• Manages and tracks dedicated engineer utilization.
• Resolves difficult and often unique client and/or Field Services questions and complaints.
• Reviews Field Engineer ticket assignments and scheduling.
• Serves as liaison between clients, various departmental stakeholders and leadership.
• Ensures that appropriate records, required reports and related administrative functions are accurate and up to date.
• Works with leadership to understand trends and perform root cause analysis of recurring issues and systemic problems.
• Defines and leads the implementation of Global Field Operations centralized / standardized process improvement initiatives through established change control processes.
• May assist in training new Global Field Operations team members and provide ongoing support and guidance to existing team members.

You will be successful in this role if you have:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 4-6 years' experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] . US job seekers can find more information about Unisys' EEO commitment here .

Experience Level Senior Level