Analyst, Specialist Operational Risk Managemet, Consumer Banking Group

DBS; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

DBS India is seeking a risk management professional to own the governance and controls framework across Consumer Banking products and services. The role emphasizes regulatory compliance, risk event reporting and proactive oversight.

Responsibilities include coordinating audits, monitoring KRIs, and liaising with audit teams to ensure robust risk mitigation across regional stakeholders.

Qualifications

• Bachelor’s degree from a recognized university.
• Post graduate qualifications are desirable but not necessary.
• Experience in operational risk management widely preferred.

Responsibilities

• Own governance & controls framework across products, channels and services.
• Coordinate audits and regulatory inspections for compliance.
• Monitor KRIs and report risk events with root cause analyses.
• Liaise with Audit to establish risk-based audit approaches.
• Facilitate Outsourcing Risk Review with multiple functions.

Skills

Data Analysis

Regulatory awareness

Risk monitoring

Education

Bachelor’s degree

Postgraduate qualifications desirable

Tools

GRC tools

Audit collaboration

Job description

Key Accountabilities

A person in this role will own (design, implement, improve, monitor and steer other teams & vendors) the overall governance & controls framework across all products, channels and services of Consumer bank. This person will ensure internal and pertinent local/ global regulatory guidelines are implemented or reports are done in time and with the desired quality. As a gatekeeper for all regulations and controls, this person will ensure the identification of operational risks, periodic awareness and management accordingly.

Enhance CBG India's risk governance framework by actively facilitating internal committees and ensuring robust representation in bank-wide governance forums. Develop & ensure effective recommendation of all operational risk policies, standards, and guidelines, both at the corporate and unit-specific levels. Rigorous oversight and highlight all deviations from corporate operational risk policies, upholding stringent control standards. Strategically coordinate all audit and regulatory inspections to ensure seamless collaboration and compliance with the requirements. Ensure flawless and timely reporting of operational risk events including analyzing and reporting operational risk events, loss trends and root cause to Team lead and relevant risk and control committees by adhering strictly to Group standards for completeness and accuracy, Review and provide advisory guidance on the efficacy and appropriateness of risk mitigating measures and plans. Actively monitor Key Risk Indicators (KRIs) to identify and address emerging risks and maintain a robust risk posture.

Job Duties & responsibilities

• Identify/update the scope of RCSA to be completed for CBG India.
• Plan and implement the RCSA program across all areas within CBG.
• Identifying and assessing inherent/net/residual risks and aligned internal controls with timely review / testing.
• Validate RCSA against actual risk event losses, KRI trends, audit and regulatory inspections.
• Governance of Partnership tie-up.
• Facilitate the Outsourcing Risk Review with the control teams including ISS, Operations, Technology, Audit, GPS, Risk, Legal and Compliance.
• Facilitate the assessment process required for Outsourced Service Providers with the Ecosystem partners and the control teams.
• Product/ Process Risk reviews.
• Facilitate NPA review and approval process for CBG products within the Country and Regional stakeholders.
• Support in review periodic Product releases & Standard Operating procedures as and when needed and highlight controls to be built in.
• Identification and running of theme-based reviews of the processes from Controls perspective.
• Identification of Legal and Compliance risks, mitigants and residual risks in co-ordination with the business & operations teams and facilitate the process of risk acceptance.
• Facilitate the business and operations team in establishing the risk framework for CBG and ensuring timely closures.
• Pro-active audits to ensure the best possible audit rating.
• Liaise with the Audit team to establish a risk-based audit approach for CBG.
• Provide input for co-ordination with the audit team for assessments pertaining to CBG & close tracking on audit issues pertaining to CBG.

Business Continuity Management

• Ensure timely implementation of BCM policies and standards.
• Ensure timely reporting/ escalation of incidents causing disruptions to the business.
• Highlight key BCM issues to unit management and track action plans to closure.
• Stakeholder & talent management.
• Provide support during regulatory inspections to ensure data and responses provided are in line with requirements.
• Constant compliance to laid down training & certification requirements and participate in creating culture of knowledge depth for self and within the team by regular input & knowledge sharing & upskilling.

Required Experience

• Minimum 4 to 8 years’ experience in banking, especially related to operational risk management & business risk controls.
• Experience of multi-tasking and managing multiple stakeholders.
• Bachelor’s degree from a recognized university.
• Post graduate qualifications are desirable but not necessary if suitably compensated by top notch exposure to above listed experience.
• Professional qualifications on projects and change management are desirable but not mandatory.

Core Competencies

• Understanding of country regulations specifically in consumer/ retail banking space.
• Understanding of digital lending processes & Basic AI use.
• Provide proative input for periodic review of the unit specific KRIs/ Common KRIs in consultation with BU/ SU Head.
• Analyze and monitor the KRI data highlight KRI trends and issues.

Technical Competencies

• Data Analysis: Proficiency in analyzing data to identify trends, patterns, and potential risks.
• Timely implementation of BCM policies and standards.
• Analyse and monitor the KRI data and trends.

DBS India - Culture & Behaviors

• Drive performance through Value Based Propositions.
• Build pride and passion to protect, maintain and enhance DBS’ image and reputation.
• Enhance knowledge base, build skill sets & develop competencies.
• Invest in team building & motivation through ideation & innovation.
• Execute at speed while maintaining error free operations.
• Develop a passion for performance and grow the talent pool.
• Maintain the highest standards of honesty and integrity.

Location: Regional Office Mumbai Job: Risk Management Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.