Assistant Vice President – Commercial Banking Operations Placewell Consultants

The Corporate Institute; Chennai District; On-site; INR 4,000,000 - 9,000,000; Full time

Job summary

The Corporate Institute in Chennai is seeking a Delivery Lead Senior Manager to oversee Commercial Banking Operations – Core Banking. You will lead client-facing engagements, drive process improvements, and manage teams across locations to deliver banking services with excellence.

You will bring 16–25 years of experience, MBA/PGDBM, and deep knowledge of outsourced processing environments in Financial Services, with a preference for Commercial Credit Operations BPO and real estate servicing.

Qualifications

• Experience in outsourced processing environments in Financial Services.
• Strong understanding of Commercial Banking operations and real estate servicing preferred.
• Ability to manage client escalations with proven examples.
• Experience presenting capabilities to prospects and collaborating with sales teams.
• Exposure to continuous process improvement and lean processing.

Responsibilities

• Understand outsourced processing environment in Financial Services.
• Engage in Commercial Credit Operations BPO services; strong banking domain knowledge.
• Lead client-facing interactions and manage escalations.
• Present capabilities to prospects and support sales for new opportunities.
• Drive continuous improvement and lean processing in operations.
• Possibly lead multifunctional teams across locations.

Skills

Outsourced processing

Banking domain

Client facing

Leadership

Sales collaboration

Lean Processing

Automation exposure

Education

MBA/PGDBM

Job description

Skill required:

Commercial Banking Operations – Core Banking

Designation:

Delivery Lead Senior Manager

Qualifications:

Master of Business Administration/PGDBM

Years of Experience:

16 to 25 years

What would you do?:

– Understanding of an outsourced processing environment in the Financial Services sector.

– Experience with Commercial Credit Operations BPO services or Strong understanding of Banking domain. Commercial Real Estate servicing is preferred.

– Should be in a client facing role and can demonstrate with examples how effectively he has managed clients escalations.

– Should have experience of presenting the capability to prospects clients and work closely with sales team for new opportunities.

– “Continuous Process Improvement”/Lean Processing experience to ensure correct “mindset” when performing operational activity.

– Optional: Team leadership and management experience with an experience of handling larger teams for multiple locations.

– Should have had managers of multifunctional teams reporting to him/her in the past and ideally worked in an operations environment.

The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.

Develop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management.

What are we looking for?:

– Understanding of an outsourced processing environment in the Financial Services sector.

– Experience with Commercial Credit Operations BPO services or Strong understanding of Banking domain. Commercial Real Estate servicing is preferred.

– Should be in a client facing role and can demonstrate with examples how effectively he has managed clients escalations.

– Should have experience of presenting the capability to prospects clients and work closely with sales team for new opportunities.

– “Continuous Process Improvement”/Lean Processing experience to ensure correct “mindset” when performing operational activity.

– Optional: Team leadership and management experience with an experience of handling larger teams for multiple locations.

– Should have had managers of multifunctional teams reporting to him/her in the past and ideally worked in an operations environment.

– Would have worked for a multinational organization where s/he would have worked with colleagues internationally, would have travelled and worked internationally.

– Exposure/knowledge of driving automation and innovation in Banking Operations is preferred.

Roles and Responsibilities:

– Understanding of an outsourced processing environment in the Financial Services sector.

– Experience with Commercial Credit Operations BPO services or Strong understanding of Banking domain. Commercial Real Estate servicing is preferred.

– Should be in a client facing role and can demonstrate with examples how effectively he has managed clients escalations.

– Should have experience of presenting the capability to prospects clients and work closely with sales team for new opportunities.

– “Continuous Process Improvement”/Lean Processing experience to ensure correct “mindset” when performing operational activity.

– Optional: Team leadership and management experience with an experience of handling larger teams for multiple locations.

– Should have had managers of multifunctional teams reporting to him/her in the past and ideally worked in an operations environment.

– Would have worked for a multinational organization where s/he would have worked with colleagues internationally, would have travelled and worked internationally.

– Exposure/knowledge of driving automation and innovation in Banking Operations is preferred.

– Chartered Accountant, Master of Business Administration, PGDBM