Assistant Store Manager

Starbucks; Kolhapur; On-site; INR 350,000 - 450,000; Full time

Job summary

A leading coffee chain in Kolhapur is seeking an experienced Assistant Store Manager to oversee store operations. The role involves leading a team, ensuring customer satisfaction, and managing financial performance. Ideal candidates have a solid background in retail or restaurant management, strong operational skills, and a commitment to delivering excellent service.

Qualifications

• 3 years of progressive responsibility in a retail or restaurant environment.
• 1 year of experience in analyzing financial reports and supervision.
• Strong operational skills in a fast-paced setting.

Responsibilities

• Lead a team to create and maintain the Starbucks Experience for customers.
• Manage staffing decisions and ensure customer satisfaction.
• Analyze financial reports to improve store performance.

Skills

Operational skills in customer-service

Effective communication

Team-building skills

Problem solving

Job description

Overview

Assistant Store Manager

Job Summary and Mission: This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store lead is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Responsibilities

• Leadership – Setting the goals for the work group, developing organizational capability, and modeling how we work together. Includes driving the implementation of company programs by developing action plans and directly motivating and instructing the store team to meet operational and organizational objectives. Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations. Training and accountability for delivering legendary customer service and maintaining a calm demeanor during periods of high volume or unusual events.
• Planning and Execution – Developing strategic and operational plans for the work group, managing execution and measuring results. Communicates clearly, concisely and accurately to ensure effective store operations; monitors and manages store staffing levels to support partner development and talent acquisition; schedules and assigns partners and follows up on work results.
• Business Requirements – Providing functional expertise and executing responsibilities. Uses tools to plan for and achieve operational excellence (e.g., Automated Labour Scheduling, Monthly Status Report, Quarterly Business Review, cash and inventory management). Analyzes financial reports to identify trends and address store performance, forecasts sales, manages revenue and cash handling, and ensures merchandise availability.
• Partner Development & Team Building – Providing coaching, feedback and developmental opportunities and building effective teams. Conducts performance assessments, provides feedback, sets goals, and uses performance management tools. Builds positive relationships with partners, addresses motivations and cultural needs, and fosters a culture of coffee knowledge and appreciation. Ensures compliance with legal and operational requirements and recognizes team accomplishments.
• Additional responsibilities – Interviewing and training partners, planning and directing work, goal setting and performance reviews, addressing complaints, and conducting regular store meetings. Maintains a positive and inclusive team environment where partners feel valued and respected.

Qualifications

• Summary of Experience: Progressive responsibility in a retail or restaurant environment – 3 years; Experience in analyzing financial reports and supervision – 1 year.
• Knowledge, Skills and Abilities: Strong operational skills in a customer-service environment; ability to manage in a fast-paced setting; effective communication; resource management to meet service levels; knowledge of customer service techniques and supervisory practices; strong organization, planning, prioritization, problem solving and team-building skills with leadership for coaching and mentoring others.
• Competencies: Living our Mission & Values; Helping others succeed; Achieving results; Winning with integrity.

Let us give you the opportunity to be part of something bigger than yourself. It is time for you #tobeapartner. Apply today