Assistant Store Manager

Starbucks; Aurangabad; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading coffeehouse chain in Aurangabad is seeking an Assistant Store Manager to lead store operations and enhance customer experience. You will supervise staff, analyze performance, and ensure operational excellence. Ideal candidates have strong leadership and customer service skills, with a background in retail or restaurant management. Take this opportunity to be part of a community-focused organization committed to quality and service.

Qualifications

• 3+ years of progressive responsibility in a retail or restaurant environment.
• 1+ year of experience in analyzing financial reports and supervision.

Responsibilities

• Lead a team of store partners to create and maintain the Starbucks Experience.
• Supervise and direct workforce, manage staffing decisions and customer satisfaction.
• Analyze financial reports to identify and address trends in store performance.

Skills

Customer service skills

Leadership

Operational skills

Communication

Problem-solving

Job description

Overview

Assistant Store Manager

IN store lead Now Brewing – Talent Seekers! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We are a neighborhood gathering place, a part of your daily routine. Get to know us and you will see: we are so much more than what we brew. We call our employees ‘partners’ because we are all partners in shared success. We are known to develop and support partners who are guided by the passion of providing service to others. We make sure everything we do is through the lens of humanity—from our commitment to the highest-quality coffee in the world, to the way we engage with our customers and communities to do business responsibly. Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.

Job Summary and Mission: This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store lead is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Responsibilities

• Leadership – Setting the goals for the work group, developing organizational capability, and modeling how we work together
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations
• Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team
• Planning and Execution – Developing strategic and operational plans for the work group, managing execution and measuring results
• Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team; communicates clearly, concisely and accurately to ensure effective store operations
• Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements
• Completes store operational requirements by scheduling and assigning partners, following up on work results
• Business Requirements – Providing functional expertise and executing functional responsibilities
• Uses all operational tools to plan for and achieve operational excellence in the store; tools include Automated Labour Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management
• Maintains management information and analyzes financial reports to identify and address trends and issues in store performance
• Analyses sales figures and forecasts future sales volumes to maximise profits
• Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives
• Maintains awareness of market trends in the retail industry and monitors local competitors
• Identifies current and future customer requirements by establishing rapport with customers and other partners who understand service requirements
• Solicits customer feedback and researches local markets to understand customer and community needs
• Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
• Manages store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank
• Ensures availability of merchandise and services by approving contracts, maintaining inventories; manages stock levels and key stock decisions
• Ensures standards for quality, customer service and health and safety are met
• Partner Development & Team Building – Providing partners with coaching, feedback and developmental opportunities and building effective teams
• Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting goals to improve performance
• Manages ongoing partner performance using performance management tools to support organizational objectives
• Develops and maintains positive relationships with partners by understanding motivation, needs and concerns to motivate and inspire team members
• Demonstrates management principles to create and maintain a successful team environment where partners feel valued and respected
• Ensures partners and team members adhere to legal and operational compliance requirements
• Recognizes and reinforces accomplishments through organizational tools and creative recognition methods
• Exhibits willingness to share coffee knowledge and drive coffee conversation through stories
• Interviews and trains partners, plans, assigns and directs work
• Conducts goal setting, appraising and performance reviews to achieve goals
• Addresses complaints and resolves problems; conducts regular store meetings

Experience

• Progressive responsibility in a retail or restaurant environment – 3 years
• Experience in analyzing financial reports and supervision - 1 year

Required Knowledge, Skills and Abilities

• Strong operational skills to operate in a customer-service environment and manage multiple situations
• Ability to manage in a fast-paced environment with interpersonal skills including effective communication
• Ability to manage resources to ensure service levels are achieved at all times
• Knowledge of customer service techniques and supervisory practices
• Strong organization, planning and prioritizing workload, problem solving and team-building skills with leadership to coach and mentor others

Competencies

• Living our Mission & values
• Helping others succeed
• Achieving results
• Winning with integrity

Let us give you the opportunity to be part of something bigger than yourself. It is time for you #tobeapartner. Apply today