Assistant Manager Workplace

JLL; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

JLL is seeking an Assistant Manager, Facilities to oversee shift-based facility management services, including helpdesk, mailroom, front office, security, housekeeping and cafeteria operations, ensuring timely responses and high service levels.

You will coordinate with clients and vendors, conduct rounds, enforce SOPs, and drive continuous improvement while maintaining safety, cleanliness and compliance with company standards.

Qualifications

• Experience in facility management and shift operations.
• Ability to manage helpdesk, mailroom, and front office escalations.
• Knowledge of security, housekeeping, cafeteria operations, and vendor management.

Responsibilities

• Manage Helpdesk/Mailroom operations; respond to priority calls; ensure escalation process and timely resolutions.
• Oversee Front Office operations; respond to priority calls; conduct rounds to ensure high housekeeping standards.
• Supervise Security operations; coordinate with security managers; ensure adherence to GAP norms and monthly vendor performance discussions.
• Lead Housekeeping operations; ensure proper muster, updates, and issue tracking; conduct facility walks and implement vendor improvements.
• Oversee Cafeteria operations; ensure hygiene, stock management, and cost control; coordinate with vendors and conduct audits.

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Aim

Assistant Manager, Facilities will be responsible for managing all aspects of the facility management service delivery system in Accenture during the shift. In this capacity, the Assistant Facility Manager is accountable for the completion of pending works that needs high priority to complete in the required shift.

Responsibilities

Helpdesk/Mailroom Operations

• To provide management advice on Helpdesk/Mailroom for escalated issues during the shift
• To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process
• To ensure accident or crises management is addressed immediately
• Clearing of C-mail / Government agencies mail to the proper recipient

Front Office Operations

• To provide management advice for Front Office for escalated issues during the shift.
• To ensure immediate response to all priority calls during the shift and follow escalation process
• To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep.
• To ensure immediate response to all priority calls during the shift and follow escalation process

Security Operations

• Attending the shift briefing
• To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services
• To ensure that the security assignment manager or security in-charge of the facility is being updated on the clients/VIP visits
• To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.
• To ensure that security staff adheres to GAP norms.
• To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix.
• To ensure the Grooming of the staff
• To manage the overall key room, clock room and time office operations.
• To ensure weekly training is imparted and staff grooming standard is maintained.
• Answering the employees query on phone and mails replying.
• Ensure to implement all process/ procedures on ground effectively

Housekeeping Operations

• Attending the shift briefing
• To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping service
• To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client's/VIP visits
• To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure
• To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.
• Identification, on time closure and reporting of snags
• To discuss and assist facility manager on monthly basis on the vendor performance matrix
• Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations

Cafeteria Operations

• To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas
• During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements
• To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly.
• To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria.
• To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria.
• To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits.
• To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic.
• To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages.
• Should conduct monthly random Kitchen audit of the vendors.
• Escalate Facility Manager and then Accenture Lead on escalations.
• Ensure the hygiene of the cafeteria vendors operating in stalls.
• Ensure PPE are used by vendor staff while serving, cooking and washing.
• Answering the employees query on phone and mails replying.