Assistant Manager-Underwriting

Mphasis; Chennai District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Mphasis is seeking an Assistant Manager-Underwriting (UW Quality) to lead underwriting teams in the US residential mortgage domain from Chennai. The role focuses on quality governance, compliance, and operational efficiency, ensuring accurate and consistent underwriting aligned with client guidelines and regulatory standards.

Responsibilities include coaching, audits, KPI monitoring, and collaboration with stakeholders to drive continuous improvement and escalation management.

Qualifications

• Experience in underwriting with focus on quality and compliance.
• Knowledge of FNMA/FHLMC guidelines.
• Ability to coach and mentor team.

Responsibilities

• Manage a team of Underwriters and Jr. Underwriters.
• Drive production and quality targets.
• Conduct coaching sessions and performance reviews.
• Perform quality audits on underwriting files.
• Monitor QC metrics and provide corrective feedback.
• Manage underwriting pipelines and SLA adherence.
• Act as escalation point for complex cases.
• Develop quality frameworks and reporting dashboards.
• Conduct trainings and drive continuous improvement.
• Collaborate with stakeholders and manage client escalations.

Skills

Mortgage Underwriting

Underwriting guidelines

Quality / Audit

Analytical thinking

Leadership

Communication

Education

Bachelor's degree in Finance/Business

Tools

Underwriting tools

Job description

Mphasis is hiring for Assistant Manager-Underwriting for Pune/Chennai.

Role Summary - Assistant Manager, Underwriting (UW Quality)

The Assistant Manager - Underwriting (UW Quality) is responsible for driving underwriting quality, compliance, and operational efficiency across underwriting teams within the US residential mortgage domain. This role requires strong expertise in underwriting guidelines along with in-depth knowledge of US mortgage processes and regulatory requirements.

The position combines team leadership, underwriting expertise, and quality governance, ensuring that all underwriting decisions are accurate, consistent, and aligned with client guidelines, investor requirements, regulatory standards, and internal quality benchmarks.

The role focuses on strengthening quality control frameworks, minimizing risk through robust audit mechanisms, improving underwriting accuracy, and enhancing overall performance through continuous monitoring, feedback, and training initiatives.

Key Responsibilities

• Manage a team of Underwriters and Jr. Underwriters
• Drive production and quality targets
• Conduct coaching sessions and performance reviews
• Perform quality audits on underwriting files
• Monitor QC metrics and provide corrective feedback
• Manage underwriting pipelines and SLA adherence
• Act as escalation point for complex cases
• Develop quality frameworks and reporting dashboards
• Conduct trainings and drive continuous improvement
• Collaborate with stakeholders and manage client escalations

Mandatory Skills

• Strong expertise in Mortgage Underwriting
• Knowledge of underwriting guidelines (FNMA/FHLMC)
• Experience in Quality / Audit functions
• Strong analytical and decision-making skills
• Leadership and communication skills

Preferred Skills

• Experience with underwriting tools
• Training and mentoring capability

Qualifications

• Bachelor's degree in Finance/Business or related field