Assistant Manager - Technical Support (Linux)

Sinch; Dadri; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

A leading communication technology firm is seeking an Assistant Manager for Technical Support (Linux) responsible for managing the Axiom platform, providing Linux system support, and optimizing performance. Ideal candidates should have 4+ years of Linux application experience and strong skills in database management, network fundamentals, and scripting in Bash or Python. This full-time position offers a flexible work environment in India.

Qualifications

• 4+ years of hands-on Linux Application & System support experience.
• Strong understanding of database management and monitoring.
• Experience with Nagios or similar monitoring tools.
• Solid understanding of network fundamentals.
• Working knowledge of SQL and relational databases.
• Hands-on experience with Redis Cluster configuration.
• Scripting skills in Bash, Python, or similar languages.

Responsibilities

• Own the Axiom platform, including configuration and incident resolution.
• Build and maintain systems, lifecycle plans, and alerting.
• Train users across global teams for stronger adoption.
• Continuously optimize usability based on feedback.
• Manage and maintain all installed systems and infrastructure.
• Ensure high levels of system uptime and reliability.
• Implement security and backup strategies.
• Liaise with clients and vendors for issue resolution.
• Resolve support tickets and technical queries.
• Install and maintain operating systems and application software.
• Write and maintain automation scripts.
• Troubleshoot complex OS, network, and application-level issues.

Skills

Linux Application & System support

Database management

Nagios or other monitoring tools

Network fundamentals

SQL and relational databases

Redis Cluster configuration

Scripting skills in Bash, Python

Job description

Assistant Manager – Technical Support (Linux)

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

4+ years of hands‑on Linux Application & System support experience.

Responsibilities

• Own the Axiom platform – including day‑to‑day configuration, health checks, playbooks, reporting, troubleshooting and incident resolution & RCA management.
• Build and maintain Axiom systems, lifecycle plan, log management, purging, and alerting.
• Train and support users across global teams, ensuring strong adoption and a consistent experience.
• Continuously optimize usability and impact based on feedback, usage insights, and evolving business needs.
• Manage, monitor, and maintain all installed systems, servers, and infrastructure.
• Proactively ensure the highest levels of system uptime, performance, and reliability.
• Implement and maintain security, backup, and redundancy strategies.
• Liaise with clients, vendors, and internal IT teams for issue resolution and performance improvements.
• Resolve support tickets through the ITSM portal and address technical queries as per defined SLAs and requirements.
• Install, configure, and maintain operating systems, application software, and system management tools.
• Write and maintain automation scripts to enhance efficiency and reduce manual intervention.
• Troubleshoot complex OS, network, and application-level issues.
• Proven experience in Linux system administration (installation, configuration, troubleshooting).
• Strong understanding of database management and monitoring – MySQL, MongoDB, Redis.
• Experience with Nagios or other monitoring tools (configuration and alert setup preferred).
• Solid understanding of network fundamentals – OSI layers, TCP/IP, routing, and switching.
• Working knowledge of SQL and relational databases (MySQL, Oracle).
• Hands‑on experience with Redis Cluster configuration and support.
• Scripting skills in Bash, Python, or similar languages (for automation and monitoring).

Qualifications

• 4+ years of hands‑on Linux Application & System support experience.
• Strong understanding of database management and monitoring – MySQL, MongoDB, Redis.
• Experience with Nagios or other monitoring tools.
• Solid understanding of network fundamentals.
• Working knowledge of SQL and relational databases.
• Hands‑on experience with Redis Cluster configuration.
• Scripting skills in Bash, Python, or similar.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Technology, Information and Internet

We’re proud to be an equal‑opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Joining Sinch means being part of a worldwide group committed to diversity, learning, and pursuing new challenges. Work can be at home, in‑office, or hybrid.